About the role
Lead Sales Associate
Location: Rockford IL, Loves Park IL, Other locations as needed
Pay: $16.50 per hour
Job Type: Part-time
Schedule: 25 hours per week, including evenings, weekends, and holidays as scheduled
Benefits:
- Paid vacation, sick time, and holidays, prorated by scheduled hours
- Optional voluntary life insurance
- 403(b) retirement savings plan
- Access to additional voluntary benefit options
- Employer funded pension plan for eligible employees
About the Role
At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.
What You’ll Do
Sales & Operations
- Support management with product sales and acquisition
- Implement store opening and closing procedures
- Handle banking and daily deposits
- Execute strategies to meet product acquisition, production and sales goals
- Manage product rotation process and inventory turnover
Customer Experience & Store Maintenance
- Create an enjoyable shopping experience with positive customer service skills
- Handle customer complaints as needed
- Support store maintenance and appearance
- Maintain displays and floor layout plans
- Identify ways to improve store appeal
Leadership & Communication
- Provide direction to staff in absence of management
- Communicate effectively with store management regarding operations
- Support implementation of policies and procedures
- Document and report concerns in behavior or attitude
- Assist others with basic register problem solving
What We Offer
- Opportunity to make a positive impact in your community
- Professional development and growth opportunities
- Supportive and mission-driven work environment
- Comprehensive benefits package
Training Provided
- Paid training on register and store procedures
- Ongoing coaching and support from store leadership
- Opportunity to build retail and customer service
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