Front Office Specialist and Medical Assistant

Join us as a Front Office Specialist and Medical Assistant! TriHealth is committed to your growth with ongoing training, advancement opportunities, strong benefits, and a culture built on respect and belonging. Here, you’ll help create positive patient experiences while building a career you can feel proud of.

Location: 1184 W Locust St. 

Schedule: Full time day shift

Incentives & Benefits: 

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

*PRN positions not eligible for TriHealth benefits

https://careers.trihealth.com/what-we-offer/benefits

Minimum Job Requirements:

• High School Degree
• Registration 
• Check in triage 
• Vitals 
• Charge entry 
• EKG 
• Filing and Medical Records 
• 1-2 years experience in a related field
  
  Job Overview:

This position adheres to all of the regular responsibilities and duties of a front office specialist and medical assistant. This position is cross trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.

Job Responsibilities:

• Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record.  Supports QI processes.  Is knowledgeable and can verbalize the QI process and its application per quarter per disease.
• Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company.  Schedules patient for next visit at time of checkout, while maintaining front office professional appearance.  Follows JCAHO, HIPAA protocols.
• Appropriately triages patient calls and assures the proper disposition of calls to meet patient needs.  Notifies physician with emergency complaints and demonstrates competency in clinical care protocols including 911and HIPAA.      Access to patient information will be limited to what is necessary to perform the job.
• Demonstrates proficiency in Front Office procedures, collects co-pays, answer phone prior to voice mail, records payment and provides receipts, correctly registers patient demographics, validates demographics per visit.  Notifies patient of balance and offers payment plan process. Copies insurance cards.
• Demonstrates proficiency in assisting with medical procedures on adults and children. Maintains annual competencies.  Records vital signs, weight, height, head circumference, if applicable, per visit.  This includes assuring that the patient’s right to privacy, dignity and respect is maintained in both the performance of medical procedures and in the appropriate use of the medical record.
• Handles patient complaints and refers to manager as appropriate

Working Conditions:

Climbing - Rarely

Hearing: Conversation - Consistently

Hearing: Other Sounds - Frequently

Kneeling - Occasionally

Lifting 50+ Lbs. - Rarely

Lifting <50 Lbs. - Occasionally

Pulling - Rarely

Pushing - Occasionally

Reaching - Rarely

Sitting - Consistently

Standing - Rarely

Stooping - Occasionally

Talking - Consistently

Use of Hands - Consistently

Color Vision - Occasionally

Visual Acuity: Far - Frequently

Visual Acuity: Near - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

• Acknowledge when patients/guests are lost and escort them to the