Commerce Operations Senior Specialist

Who we are:

Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for this role!

We’d love to hear from you if:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

As a Senior Specialist, Commerce Operations you will:

• Catalog & Account Management:

  • Support senior strategy leads on some accounts, owning and leading others

  • Own daily project and process management functions, developing and implementing business strategies, and driving operational excellence for the clients

  • Proactively assist in the development and implementation of holistic e-commerce marketplace strategies

  • Perform audits of client catalog data and make updates to enhance SEO and the customer experience

  • Troubleshoot operational challenges

• Performance Tracking & Optimization: 

  • Develop and execute client meeting agendas and recaps including the assignment of internal and external (client) Actions Items and Follow Ups

  • Achieve Same Store Growth  targets of clients you manage or support

• Data Analysis & Reporting: 

  • Tell the story behind your clients’ KPIs, by confidently interpreting trends and making data-driven recommendations

  • Process large data files with the use of Excel and Google Sheets to create customized reporting

  • Assist in deck creation for client presentations (i.e., QBR’s, Monthly/Campaign Recaps, etc.) with data collection and analysis, and ensure that formatting, grammar, and flow of content is accurate and on-brand 

  • Utilize reporting and performance dashboards to provide data insights, find areas of opportunity, and drive client performance

• Collaboration: 

  • Manage Marketplace case logs and work internally with the Operations Team to ensure tasks are completed in a timely manner

  • Support cross-team client communications, projects, and deliverables  

  • Provide input on Team projects to drive efficiency and knowledge-sharing.

• Client Communication: 

  • Support all in-line client communications, projects, and deliverables

  • Develop rapport during weekly interactions with clients, both on the phone and over email

  • Develop client relationships by striving for a Client Satisfaction score of 9 or above and Client Retention of 95% or above

Professional Qualifications:

• 4-5 years of experience in e-commerce operations account management roles with a proven track record of executing successful growth strategies

• Familiarity with Vendor Central, Seller Central, and Brand Registry

• Demonstrated success analyzing data and using analytics tools to drive business decisions

• Advanced computer skills including Microsoft Excel and PowerPoint

• Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives.

• High attention to detail with the ability to efficiently prioritize and execute projects with quality

• Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams.