Senior Customer Relationship Manager

 

 

Position Description

 

The Senior Customer Relationship Manager is a dynamic and results-driven commercial position within ESB Telecoms. Effectively, the Customer Relationship Manager is the driving force in new Customer acquisition, growing our customer base by acting as the primary first point of contact, building stakeholder relationships and developing new accounts. Travel to customer sites and networking events will be an integral part of this role.
The Senior Customer Relationship Manager will operate as a core member of the Business Development, Strategy & Regulation team in ESB Telecoms.  The team is responsible for supporting the enterprise in achieving its strategic goals and financial KPI’s.  The ideal candidate will be an experienced, results and customer focused professional - responsible for improving sales and overall business growth.  This role will have an in-depth understanding of the Irish Telecoms market, and the ecosystems of companies and operators that partake in it - and the skills and knowledge required to engage and build relationships with a variety of stakeholders across the industry.  The successful candidate will be responsible for identifying, engaging, and developing new accounts, developing comprehensive account engagement strategies, winning new contracts, and driving incremental revenue and sales orders.
 

 

Key Responsibilities 

 

•    Market Research and Analysis

• Conduct thorough market research to identify potential customers and understand their connectivity needs.
• Analyze industry trends, competitor activities, and market demands to inform sales strategies.

•    Customer Engagement

• Identify and target potential customers in the telco, data centre, hyperscaler, corporate technology sectors.
• Develop and maintain a robust pipeline of prospective clients through networking, direct marketing and attending industry events.
• Engage with key decision-makers to understand their business challenges and connectivity requirements.
• Grow brand awareness and market positioning of ESB Telecoms into target segments

•    Solution Development

• Lead and collaborate with internal teams (engineering, product development, operations and commercial) to design and develop tailored fibre and connectivity solutions.
• Present and demonstrate the value of our solutions to prospective clients, highlighting how they meet specific customer needs.

•    Sales Strategy and Execution

• Develop and execute strategic sales plans to achieve new customer acquisition and revenue targets.
• Prepare and deliver compelling sales presentations, proposals, and contracts.
• Negotiate terms and close sales contracts, ensuring customer satisfaction and long-term partnerships.

•    Relationship Management

• Build and maintain strong relationships with new and existing clients, ensuring ongoing customer satisfaction and loyalty.
•  Act as a liaison between clients and internal teams to ensure seamless communication and project execution.

•    Performance Tracking and Reporting

• Track and report on sales performance metrics, including lead generation, conversion rates, and revenue targets.
• Provide regular updates to senior management on sales activities, pipeline status, and market feedback.

•    Governance and Compliance

• Ensure all aspects of ESB governance is maintained and in full compliance relating to approvals on contracts and tender responses

•    Support and Collaboration with Internal Colleauges

• Provide support and insights to internal team members and stakeholders relating to operational activities and day-to-day prospect and account support duties.

 

 

Experience and Qualifications 

 

Essential

• Candidate must have previously sold, managed or delivered eith