Field Service Engineer - LCMS

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Your Role:

You will be responsible for supporting our customers with on-site installation, preventive maintenance and repair of Agilent LCMS systems. Our varied product lines include hardware, software and networking products as well as operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites

• Diagnoses and resolves product performance problems

• Performs maintenance and repairs

• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance

• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business

• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software

• Train other field engineers and customers in the solutions

Territory Coverage

• The ideal candidate will reside in the state of Michigan near a metro airport.  Locations such as Ann Arbor, Grand Rapids, or Metro Detroit.

• The position requires an active driver's license.

• Company Vehicle Program: Either vehicle mileage reimbursement or a company car is eligible for this territory.

• Territory: Michigan, covering Northern IN-IL-WI as needed.

• Travel 50% across the state and could include weekend work, overtime, and overnight travel, as needed.

Job Requirement: Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer requested screening is a requirement of this position.

Qualifications

• Bachelors, Masters or other university-level degrees within the science field -- e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar highly preferred; may consider applicants with an equivalent combination of education, training and experience

• 4+ years of experience working with analytical instrumentation, ideally including repair, maintenance and/or troubleshooting

• Experience or expertise with Chromatography (LC) and Mass Spec (LCMS)

• Ability to solve, high impact problems related to product availability; typically, system/ solution-focused

• Excellent verbal and written communication skills

• Strong customer relationship-building skills are essential

• Ability to travel 75% of the time

• A valid driver's license is required for this position

#LI-SM1

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least September 11, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $41.27 - $64.48/hr plus eligibility for bonus, stock and benefits. Our