Patient Financial Service Representative Physician Practice
Banner HealthAbout the role
Primary City/State:
Tucson, ArizonaDepartment Name:
PPA-Rita Ranch-ClinicWork Shift:
DayJob Category:
Revenue CycleYou have a place in the health care industry. There’s more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you’re looking to leverage your abilities – you belong at Banner Health. Apply today.
Rita Ranch Primary Care is a convenient location at Houghton and Rita Road. Rita Ranch Primary Care has an amazing team of providers and support staff that are welcoming to patients and each other. We like to host students during their externship giving our group the opportunity to be part of a successful education experience.
The selected candidate will have knowledge of patient financial services, financial collecting services or insurance industry experience processes. They will have the ability to work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience. In this role you will welcome patients, assist them in getting checked in or out, collect co-pays/deductibles, complete confirmation calls, process estimates via software that confirms insurance coverage, schedule patients for their next visit, help reschedule patients when needed and assist with some of these tasks for other clinics all while performing data entry with an eye for detail. This candidate will have excellent customer service skills and make patients and visitors feel welcomed. A career with our team is a terrific opportunity if you are looking to take that next step in your career.
Location:
BUMG Rita Ranch Primary Care
8290 S Houghton Rd, Suite 150
Tucson AZ 85747
Schedule:
Monday - Friday, Hours vary from 7:00am-6:00pm
· BUMG Cortaro Primary Care @ 8020 N Cortaro Rd. Ste. 150 Marana 85743
· BUMG Ina Primary Care @ 2945 W Ina Rd Suite 121, Tucson 85741
· BUMG Rita Ranch Primary Care @ 8290 S Houghton Road, Ste 150, Tucson 85747
· BUMG Sunrise Primary Care @ 6860 E Sunrise Dr. Suite 100, Tucson AZ 85750
POSITION SUMMARY
This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.
CORE FUNCTIONS
1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. Demonstrates proa
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