Customer Service / Branch Support

About Your Future with Distribution International

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Distribution International, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Job Description

Your Responsibilities

As a Customer Service Representative, you will provide exemplary customer service for all internal and external customers by utilizing in-depth knowledge of our products, programs, and team members within the organization. The role of a CSR is based in a distribution branch setting and provides a wide scope of work in the areas of customer service, inside sales, warehouse, basic operations, and some administrative support. This key role provides individuals with the opportunity to learn and grow with the organization, and the ideal candidate will have a working background in industrial insulation, building materials, and/or the plumbing/HVAC industry.

• · Interact with customers to establish ongoing value-added relationships (over the phone, via email/fax or walk in).

• · Receive and process sales calls, quote requests, and product orders through delivery.

• · Take ownership of customer relationships and upsell products.

• · Quote, follow-up, and track lost sales reports, and expedite all customer inquiries and orders.

• · Coordinate with outside sales, purchasing, billing, management, and warehouse on any customer issue or orders.

• · Maintain knowledge of physical inventory, availability, and pricing.

• · Coordinate delivery to customers by arranging trucking routes to meet customer expectations.

• · Manage negotiations of customer quotes and proposals.

• · Contact customers concerning late payments, invoicing issues, and other issues involving credit and receivable items for branch assigned accounts then reports collection status to Accounts Receivable group and management.

• · Occasionally attend client sites with sales representatives.

• · Support customers with company return goods policy.

• · Arrange direct and/or hot shot deliveries to correct customer problems.

• · Process credit card transactions.

• · Assist in physical inventory with other branch personnel.

• · Help with some warehouse duties such as operation of forklift, picking, and packaging orders.

• · Participate in special projects as requested by management.

• · Any other duty, task, or responsibilities as assigned.

Your Qualifications

• · Minimum of 18 years of age.

• · If operating a Company Vehicle, a valid driver’s license will be required.

• · Some College – Associates Degree preferred.

• · 1-2 years of business-to-business sales experience.

• · Experience with full MS Office Suite.

• · Strong communication, organization, multi-tasking, and time management skills.

• · Problem solving and consultative skills required.

• · Ability to work in a fast-paced team sales environment with minimal supervision

Travel Requirements

Local travel as needed to support the business.

Physical Requirements

Able to lift 50 lbs. unassisted to load and unload various products. Climb, stoop, kneel, crawl, and stand to perform daily work and ladder climbing, as needed.

Your Benefits

We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits:

• Competitive Compensation

• Medical, Dental and Vision

• Strive Wellness Program

• 401(k) Matching

• Paid Holiday and Paid Time Off (PTO) for all positions

• AssuredExcellence®: minimal to no cost medical care and prescription drugs

• Flexible Spending Accounts (FSA): Healthcare and Dependent care

• Health Spending Account (HSA): with employer contribution

• Life & Disability Insurance

• Employee Assistance Program