ICT Support Associate

We are Kaizen Gaming

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Bulgaria, Czech Republic, Portugal, Brazil, Chile, Peru, Ecuador and Canada. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.

What's in it for you

We are looking for a motivated and customer-oriented person who will help and support the employees in Bucharest premises or/ and remote users.

As an ICT Support Associate you will be responsible for installing, setting up and troubleshooting all aspects of hardware and software issues related to our internal employees. In your role, you will help support the employees of a fast and dynamic business.

 

What you’ll do

• Use your initiative and technical knowledge to diagnose any technical support / IT problems on the desktops / laptops and provide effective resolutions or information to the user;
• Be responsible for newcomers' equipment, including setup, installation, and configuration of the software and hardware based on individual user needs;
• Troubleshoot and support the conferencing amenities of our premises
• Proactively provide information and regular communication to users on the progress of outstanding support calls while also providing an indication of timescale for resolution;
• Carry out user account maintenance for the new members, leavers and role changes;
• Collaborate with internal and external teams to resolve issues and improve processes.

 

What you'll bring 

• Experience providing IT technical support (at least 1 year);
• Customer-oriented mentality and excellent problem solving skills with critical thinking; 
• Troubleshooting experience in Microsoft and Apple ecosystem;
• Good knowledge of Windows Operating systems and MS Office / Gsuite applications; 
• Knowledgeable skills of conferencing and audio visual systems;
• Familiar with standalone and network printers;
• Strong teamwork mindset and willingness to collaborate with individuals;
• The ability to prioritize according to tasks as they arise.

 

Nice to Have  

• Familiarity with Active Directory;

• Experience with ticketing systems (e.g Jira);

• Basic Networking skills.

 

Kaizen Gaming Perks

🏃 A buddy will support you with your onboarding.

💸Competitive salary package and bonus scheme

👩‍⚕️ Health and life insurance for you and your family

💰 Monthly allowance for lunch & commuting expenses

📚 Udemy learning account & continuous training

⭐Clear career paths & a developmental 360° feedback framework

Recruitment Privacy Notice

Regarding the data you share with us, you may find and read our recruitment privacy notice here.