Who We Are

Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

• Actively contribute to cultivating a robust customer-obsessed, product-led design culture.  

• Facilitate and drive alignment among key stakeholders and lead them to converge on creating a shared view of product priorities. 

• Drive the vision and delivery of new product features to support business growth and strategic priorities. 

• Translate product strategy into roadmaps and detailed requirements. 

• Works closely with product delivery counterparts to deliver with quick time-to-market and optimize resources to deliver value to customers. 

• Prioritize product opportunities collaboratively with other product team members and engineering. 

• Define high-level customer requirements for the entire customer experience including product features and functions. 

• Works with users to understand and validate their needs. 

• Conduct regular feedback sessions to gain valuable customer feedback on the product features and enhancements being developed. 

• Develop metrics to assess the success of new features and determine necessary enhancements. 

• Participate in planning meetings and provide advice and guidance on the direction of the product. 

• Collaborate with customers and team members to ensure a solid and well-rounded understanding of developing needs. 

• Continually assess the behaviors and needs of customers, emerging trends, and industry expectations. 

• Leverage insights to identify opportunities and define requirements for product differentiation and innovation, while ensuring compliance. 

• Drive the performance of deposit products through pricing, market insights, and customer opportunity development; ensuring profitability, competitiveness, and customer value. 

• Understand technical issues well enough to make the right decisions about prioritizing not only new product features but also reducing technical debt or improving resiliency. 

• Support a comprehensive testing strategy, validating solutions through quality assurance and user acceptance testing feedback. 

 

What You’ll Bring 

• Bachelor's degree or equivalent combination of education and experience 

• Experience in product development, requirements and risk analysis, pricing, planning, competitive analysis, and financial planning and strategy 

• 5-7 years directly related experience in product or service development 

• 3+ years of experience in Agile product manage