Assistant Property Manager

Overview

Coordinated Care Agency (CCA), a dba of the Archdiocesan Housing Authority, offers comprehensive services, enhanced shelter, and housing for people experiencing deep poverty and homelessness.  

 The purpose of our work is to ensure that people have access to the healthcare and supports that they need to thrive. The team works to promote social changes to dismantle systemic racism, injustices and inequities that contribute to housing instability. We approach our clients and colleagues through a trauma informed lens, based on the knowledge and understanding of how trauma affects people's lives.  

 

Assistant Property Managers at each site provides assistance in the property management activities on site, and coordinate with the maintenance team for service to their buildings. This is a full-time position that provides administrative functions at the location(s) described above. The Assistant Property Manager is responsible for assisting the property manager in the day-to-day administrative operations, including the lease-up of new tenants and recertification of current tenants, turnover of units, maintenance and building operations, processing accounts payables, accepting rent, and participating as a member of the management team. He/she will seek to provide tenants with a safe, positive and healthy living environment.

 

As this is a Service rich housing program, close coordination, communication and cooperation with the CCA Program Director is required in the day-to-day operations of the building, tenant interactions and program delivery.

 

Assistant Property Manager position offers a compensation range of $27.27 – $30.34 per hour (DOE)

Full‑time, 40‑hour positions include a competitive benefits package:

• Medical, dental, and vision coverage, plus life insurance and long‑term disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday
• CCS/CHS 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

Responsibilities

Teamwork

• Promote and foster good relations between all staff members including services.
• Support Manager in special projects and tasks as needed.
• Participate in a constructive manner during staff meetings and all other forms of correspondence; complete regular meeting minutes to share with staff and services.
• Assist with other staff members’ duties when they are out; cross-train with other positions.
• Contribute to and support a positive, team-oriented work environment and attitude.
• Function as a Leader in times of emergency for the community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities such as criminal activity, employee/resident injuries, fires, floods, earthquakes, etc.

Tenant Support

• Assist managers to identify and monitor residents who may need assistance with housing stability.
• Assist residents in making applications for resources related to employment, health, housing, etc.
• Develop ongoing relationships with community resources; attend regular Community Resource Network and other community-based meetings and report back to team
• Facilitate community by coordinating potlucks, coffee hours, publish quarterly newsletter and maintain resource/information boards, etc. in collaboration with services.
• Maintain regular, scheduled office hours.
• Ability to work with people who may have issues related substance addiction, physical and mental health problems, and whom may be in need of social living skills.
• Manage resident relations with tact, diplomacy and courteous communications. Respond promptly to resident complaints, concerns and requests. Under the direction of the Property Manager, meet with residents to discuss infractions of lease and community rules. Enforce company policies and community rules with consistency and fairness.
• Observe/follow guidelines on confidentiality rights of residents and respect their privacy.

Administrative Duties and Team Support

• Show units, assist with application process, provide orientation to new tenants
• Field applicant inquiries from the public and effectively communicate application procedures and eligibility requirements to prospective tenants.
• Provide excellent customer service by responding in a confidential, respectful and timely manner to residents’ (and prospective residents) concerns, complaints and inquiries.
• Assist with both Accounts Payable and Accounts Receivable processes.
• Maintain an acc