Senior Customer Service Representative

As a Senior Customer Service Representative, you will play a pivotal role in managing and resolving customer inquiries, issues, and requests.

Duties

• Build and maintain strong relationships with key customers, ensuring their needs are met and expectations are exceeded.
• Assist Sale's with inventory, AP, and AR.
• Entering orders and supporting documents for inventory.
• Manage and resolve complex customer issues and complaints, coordinating with other departments as necessary to ensure swift resolution.
• Maintain an in-depth understanding of our product lines, manufacturing processes, and industry standards to effectively address customer needs.
• Answer phones to answer any questions customers or clients have.

Requirements

• 5+ years of manufacturing support experience is required.
• Experience managing sale's accounts receivables, account payables, and inventory.
• Answer day to day questions customers have.
• Experience with Sage 100 is a plus.