Field Service Engineer- Eastern US and Canada

Arconic Corporation, headquartered in Pittsburgh, Pennsylvania, is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the ground transportation, aerospace, industrial, packaging and building and construction markets. In 2020, the businesses of Arconic Corporation reported annual revenue of $5.7 billion. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we make products that meet quality, efficiency and delivery objectives to achieve customer success and shareholder value.

We have an immediate opening for a Field Service Engineer. This position is responsible for providing technical field service support to our customers. The successful candidate will oversee customer support for quality issues, technical problem solving, and ensure that quality standards are understood, maintained, and adhered to both at operations and customer facilities.  The primary customers for this role are Aerospace, Commercial Transportation, and Industrial Products.

 

The Field Service Engineer is an integral part of the Quality Assurance organization, providing connection between the customer and the plant in claims support, technical problem solving, and improvement projects. The job requires a high degree of interaction with various multi-discipline customers, sales and marketing, and manufacturing. So, he/she must be able to provide technical expertise and guidance to customers, to the sales and marketing team, and to production to solve quality problems. The successful candidate will also participate in kaizens, develop relationships, and maintain standards. He/she will be responsible for training customers in the fundamentals of aluminum, quality requirements, and fabricating practices.  This position is based will be based in the Eastern United States and will support our Eastern and Canadian Customers.

Basic Qualifications:

 

• Bachelor's degree from an accredited institution.
• Minimum of five years’ metals manufacturing experience.
• Employees must be legally authorized to work in the United States.  Verification of employment eligibility will be required at the time of hire.  Visa sponsorship is not available for this position.
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status.  ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

 

Preferred Qualifications:

• Aluminum manufacturing experience.
• Quality systems experience.
• Self-directed; able to make decisions and provide recommendations to solve quality issues.
• Able to prioritize and organize multiple tasks.
• Able to take a strong stand and demonstrate effective negotiation skills.
• Demonstrate self-confidence and the ability to make independent, discretionary decisions regarding product quality, reliability and safety to minimize external exposure and liability from product and process excursions.

Arconic Corporation, a Fortune 500 company, is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We are proud that 77% of our employees are happy working for Arconic and would recommend it as a great place to work and that 80% of our employees would recommend their managers to others.  We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.  At Arconic, we:  Act With Integrity.  We lead with respect, honesty, transparency and accountability.  Safeguard our Future.  We protect and improve the health and safety of our employees, communities and environment.  Grow Stronger Together.  We cultivate an inclusive and diverse culture that advocates for equity.  Earn Customer Loyalty.  We build customer partnerships through best-in-class products and service.  Drive Operational Excellence.  We pursue continuous improvement through innovation, agility, people development and collaboration.  Create Value.  We achieve success by generating and growing value for our stakeholders. 
This position is subject to Export Control Law This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. §730, et seq.) and/or the International Traffic in Arms Regulation