Director of Clinical Quality

About Us

InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care.

Team InStride Health: Our Core Values

• Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated. 
• Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
• Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
• Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.

About the Role

The Director of Clinical Quality will play a critical role in shaping and advancing the future of quality at InStride Health. As a newly created position reporting to the SVP of Clinical Operations, this leader will be charged with building foundational infrastructure, supporting accreditation and compliance, and driving clinical quality initiatives in partnership with the Clinical, Operations, and Compliance teams. This is a unique opportunity to take ownership of a growing function and make a measurable impact on care delivery, patient outcomes, and provider experience.

Responsibilities:

Clinical Quality Strategy & Program Development

• Lead the development, execution, and evaluation of InStride’s Clinical Quality Management Program (QMP), including the annual program description, work plan, and evaluation.
• Collaborate with clinical and operational leaders to define and track quality goals aligned with InStride’s mission and business objectives.
• Act as a thought partner to senior leadership on evolving clinical quality needs, risks, and opportunities.

Quality Monitoring, Improvement, and Reporting

• Maintain and enhance the Clinical Quality Scorecard in partnership with the Quality Management Committee (QMC); identify and monitor key performance indicators.
• Facilitate clinical quality audits and monitor trends to inform continuous improvement and proactive risk mitigation.
• Collaborate with data, clinical, and compliance teams to develop and implement quality improvement initiatives that improve patient experience, outcomes, and equity.
• Oversee patient and provider satisfaction surveys; analyze results and present insights to internal stakeholders and the QMC.
• Define and track key performance indicators (KPIs) for quality initiatives, audit outcomes, and accreditation readiness

Committee & Cross-Functional Leadership

• Convene and manage quality-related committees and workgroups; set agendas and drive outcomes aligned with compliance and strategic priorities.
• Educate and support internal teams on quality improvement tools, methodologies, and standards.
• Foster a culture of clinical quality by mentoring others and embedding best practices into workflows.

Accreditation & Regulatory Compliance

• Collaborate on assessing the need for and potentially pursuing future accreditation and/or NCQA CVO certification, depending on payor requirements and the evolving regulatory landscape.
• Serve as a subject matter expert and liaison across teams on accreditation and regulatory requirements.
• Lead or support preparation for audits (e.g., payer, accreditation, internal), including response plans and corrective action implementation.

What You Need to Succeed in the Role

• Master’s degree in a relevant field (e.g., healthcare administration, public health, behavioral science, project management).
• Active clinical licensure (e.g., RN, LCSW, LPC, LMFT) preferred.
• 4+ years in a healthcare delivery setting (e.g., provider group, managed care organization, hospital).
• 5+ years in Quality Management and/or Quality Improvement, with a focus on data-driven improvement