Coordinator, Customer Account Services

Job Summary:

The Coordinator, Customer Account Services will be responsible for ensuring that all aspects of clients' orders are analyzed, processed and monitored in a timely manner.  Provide operational support for one or more key wholesale accounts which generate at least $50 mil in revenue.  The Specialist will be the primary liaison for the wholesale team and support initiatives as needed.

Primary Duties & Responsibilities:

• Monitor customer order flow and service across multiple customers and facilities.
• Daily processing of customer orders for major retail customers.
• Provide effective customer service support and order coordination from forecast to confirmed shipping.
• Coordinate special requests, promotions, and sale activity between Customer and facilities.
• Support Account Executives in managing allocations while following strict deadline expectations.
• Partner with distribution center when researching discrepancies, ensuring shipments are following timetables.
• Execute nightly order drop to distribution center in conjunction with corporate directives and partnering with inventory and planning teams.
• Ensure account contractual obligations are met through problem solving and analytical skills.  Trouble shoot orders are appropriate.
• Navigate, monitor and pull data from internal and external client systems, proactively analyzing performance data for trends and potential optimizations.
• Analyze discrepancies and work with relevant stakeholders to reconcile.
• Build relationships with field personnel and corporate partners.
• Work closely with distribution and allocation personnel to prioritize customer shipments.
• Generate and distribute weekly and monthly reports.
• Understand customer SLA’s and review KPI’s to ensure contract requirements are met.
• Act as a liaison between the distribution center and the customer in the administration of accounts.
• Additional duties as necessary.

Working Relationships/Key Stakeholders:

• Sales & Marketing
• Finance/Accounting
• Operations Leaders
• Brand Planning Partners
• External Customers

Qualifications & Competencies:

• 3+ years Customer Service/Supply Chain experience.
• BA/BS Preferred.
• Ability to analyze data and proactively identify business opportunities.
• Strong organization and communication skills and ability to multi task.
• Excellent written and interpersonal skills.
• Positive, can-do attitude, well-organized and extremely detail-oriented.
• Able to thrive in a fast-paced, customer-centric teamwork environment.
• Good attitude for problem solving and willingness to find answers when there is no clear roadmap.
• Strong aptitude for learning new software systems and applications.
• Comfort and speed with PC applications such as MS Excel, Solid Excel, Word and PowerPoint skills.
• Knowledge of EDI orders, SAP or similar ERP or WMS systems

 

 

Trust 8 Competencies

Below is a list of Trust 8 Competencies designed to help employees at Shiseido Americas succeed as the company continues to evolve and innovate.

1. Think Big: Adapt a big-picture perspective. Deliver new values through creativity.
2. Take Risks: Embrace Risk, Practice “Trial and Error and Trial”.
3. Hands On: Consider Front-line realities when making decisions. Take the lead from end to end.

1. Collaborate: Leverage the diverse capabilities of colleagues.
2. Be Open: Create an environment that encourages everyone to speak up.
3. Act with Integrity: Be sincere and humble at all times.
4. Be Accountable: Commit to the goal. Take accountability for the execution.
5. Applaud Success: Create a culture that celebrates success.

#LI-HYBRID

Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law