Manager, Client Financial Services

Job Description:

Job Title: Manager, Client Financial Services (CFS)
Location: Kirksville, MO
Department: Revenue Cycle / Client Financial Services
Employment Type: Full-time
Shift: Monday - Friday, 8:00 A.M. - 5:00 P.M.
 

Job Summary:

Are you a passionate and dedicated financial services leader looking to make a positive impact in the healthcare industry? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Preferred Family Health as a Manager, Client Financial Services (CFS)!
 

As a CFS Manager, you'll oversee Accounts Receivable, Billing, Cash Posting, and Client Customer Service operations. Our ideal candidate is experienced in healthcare revenue cycle management, has strong leadership and analytical skills, and is committed to delivering exceptional service and financial accuracy.
 

Kirksville, MO offers a variety of events and activities to choose from. Whether it’s visiting the state park, stopping by the farmers market, being engaged in the college and universities, or enjoying community events and businesses. Kirksville is a community driven hub with a high quality of life. Join us in making a difference!
 

Position Perks & Benefits:

• 29 Days of PTO

• Competitive Pay

• Eligibility for HRSA Loan Repayment *eligibility requirements *LPN ONLY

• Employee benefits package - health, dental, vision, retirement, life, & more**

• Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees

• Company-paid basic life insurance

• Emergency Medical Leave Program

• Flexible Spending Accounts – healthcare and dependent child-care

• Health & Wellness Program

• Employee Assistance Program (EAP)

• Employee Discount Program

• Mileage Reimbursement

Key Responsibilities:

• Supervise daily operations of Client Financial Services, ensuring compliance with policies and standards

• Provide leadership and support to staff, ensuring quality and productivity goals are met

• Promote excellent customer service with staff, vendors, payers, and clients

• Ensure services comply with state/federal regulations and accreditation standards

• Oversee timely claims submission and cash management reporting

• Supervise insurance follow-up and denial management workflows

• Monitor client calls and identify process improvement opportunities

• Conduct quality audits and performance evaluations

• Develop and deliver training for new and existing staff

• Manage employee performance, including feedback and corrective action

• Ensure accurate and timely timekeeping and adherence to company policies

• Communicate strategic direction and encourage team participation

• Collaborate with leadership to meet operational goals
   

Education and/or Experience Qualifications:

• High school diploma or GED required; Bachelor’s degree preferred

• Certification in Billing and/or Coding preferred

• Minimum of 2 years of experience in healthcare billing, collections, or denial management preferred
   

Required License/Certification (one of the following):

• Certification in Billing and/or Coding (preferred)
   

Additional Qualifications:

• Strong leadership and conflict-resolution skills

• Excellent verbal and written communication

• Ability to analyze financial data and system reports

• Proficiency with computer systems

• Strong time-management and multitasking abilities

• Ability to maintain confidentiality and professionalism

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-be