Senior Product Manager, Deal Engine

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals.  We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture.  Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals!

The Senior Product Manager is a customer-centric advocate for specific customers of products and systems and are responsible for identifying and executing against opportunities. Their main responsibility is to enhance the end-to-end experience with the goal of increasing customer satisfaction and positively impacting the company’s revenue growth and other goals.

 

Outcomes and Activities:

• This position will work from home; occasional planned travel to our Southfield, Michigan office may be required.  However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.
• Advocates for the end user and stakeholder by empathizing and understanding user needs, remaining focused on desired outcomes, and becoming the domain expert
• Analyzes data through the lens of the customer and identifies goals, metrics/key performance indicators, and analytics to determine product value; continually making recommendations and refinements to the product backlog based on learnings, leading to continued improvement in owned metrics/key performance indicators
• Creates an environment where the entire team is immersed in customer-first thinking and turns customer insights into actionable strategies and priorities across products
• Takes ownership of business results and being a day-to-day decision maker, including communicating with and influencing key partners and stakeholders to deliver winning product experiences and outcomes
• Conducts and monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class
• Focuses on innovation and the disruption of status quo to identify improvements and new opportunities to gain a competitive advantage
• Ensures the team is utilizing data with the right metrics to drive customer outcomes and ensures the right analysis is being done to prioritize appropriately
• Effectively collaborates with technical and design teams to use the best modern technologies and deliver amazing products to market efficiently with quality
• Has a deep understanding of product objectives and priorities and translates product concepts into user stories, epics, and other appropriate product deliverables while identifying and mitigating risks
• Owns their product and is responsible for the delivery of that product and associated projects on time, on budget, on strategy, and with a superior level of quality and performance. Has a deep, end-to-end understanding of their products and how it fits into the business and is able to identify what impacts will occur due to other changes in the business
• Proactively learns and recommends new technologies as a result of actively participating in technology/product forums as a product leader
• Serves as the visionary to set vision and direction and champions high-impact outcomes; acts as a bridge between strategy and execution to translate plans into action, iterating as necessary
• Champion of the end-to-end platform and is an expert in the systems and users they support; uses this knowledge to generate new ideas and support development, launch, and adoption of these new ideas
• Drives continuous improvement of the product management process by documenting and reviewing processes and procedures
• Consistently inspires, motivates and develops others beyond their immediate team and achieves high quality results through others, including cross-functional or virtual teams
• Acts as a role model and provides peer coaching to develop other Product Managers

Competencies:  The following items detail how you will be successful in this role.

• Customer-Centric: Fully understands and embraces the customer perspective and stays focused on desired outcomes to achieve product-market fit. Displays empathy and approaches problems from a customer's