Regional IT Program Manager - CTJ - Poly

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Regional IT Program Manager on the U.S. Government Datacenter Operations team, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's dedicated online services supporting the U.S. Government.

While our U.S. Government dedicated datacenter operations team has a sharp focus on serving our U.S. Government customers and helping them achieve federal missions, together, all of Microsoft’s Cloud Operations & Innovation (CO+I) infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Be at the forefront of the action in CO+I as part of our global datacenter operations team.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. 

Responsibilities

Responsibilities

• Analyze and interpret project data to provide recommendations and strategic recommendations for datacenter-related operations models, support, and implementation plans
• Interpret customer requirements as they relate to standard operating procedures and drive parity between the two
• Collaborate across internal groups, external suppliers, and customers
• Document and improve processes around planning, implementation, operations, confidentiality, security, and compliance to ensure the work that is being done is securely, compliantly, efficiently, and per standards
• Represent Microsoft in engagements with internal/external entities and the U.S. Government
• Participate in technical communities to stay informed of best practices and changes within the broader discipline and share them with the organization
• Develop, create, implement, and support physical and operations security (OPSEC) policies, plans, and processes internal security and compliance teams that allow Datacenter Operations to operate in a manner that is compliant with relevant U.S. Government (and/or other unique environment) security standards and requirements for the operation of highly confidential and regulated projects
• Empower a culture of safety, security, and compliance in all aspect of datacenter activities 
• Establish and enhance working relationships with customers 
• Create and manage end-to-end project plans and ensure on time delivery 
• Plan, manage, and communicate end-to-end project plans with stakeholders and teams 
• Perform day-to-day project check-in and update accordingly to manage project delivery and quality 
• Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution
• Gather and provide feedback on lessons learned, best practices, and innovations on process/procedures and tools to improve efficiencies and productivity 
• Work with various Engineering, Operations, Electrical and Mechanical Engineers, DC Build Managers, and Regional Technical Infrastructure Managers during project planning and execution
• Learn, live, and coach the One Microsoft culture and values.  Lead through change by bringing clarity, generating energy, and delivering success

Skills & capabilities that are critical to success include:

• Utilization of critical thinking skills to conceptualize complex business problems and their solutions
• Independently execute projects that help our site teams understand the findings and translating them into action to benefit our Datacenter Operations
• Leading programs to align strategies, strategic plans, and solutions-sets between the customer, internal groups, and Datacenter Operations
• Demonstrating structured thinking, planning and the ability to execute by collaborating and working through others (teammates, SMEs and leadership teams) and influencing without authority
• Communicating effectively and concisely w