On Site Service Administrator (Massachusetts)

On Site Service Administrator (Massachusetts)

Description -

Job Summary
• This role is responsible for performing routine system installations and configurations, utilizing proactive monitoring to prevent issues, and executing scripted change management activities to ensure operational efficiency. The role offers expert technical guidance on application and configuration-related matters to ensure system reliability and engages in addressing customer concerns promptly. The role coordinates departmental work and identifies improvement opportunities while also maintaining effective business controls and fostering positive working relationships within the organization.

Responsibilities

•Manage consumable inventory

•Replace consumables, including customer provided paper, at each device location.

•Ensure adequate consumables are available at customer sites

•Clear paper jams

•Assist end user with device functionality

•Coordinated with HP with SW branded support

•Report customer dissatisfaction to ADM

•Assist with the collection of usage pages per devices as needed

•Swap out devices with spares as needed

•Perform initial trouble shooting

•Perform maintenance on devices as directed by ADM

•Web based SW to manage fleet - proactive monitoring

•Track usage/activities @ Customer sites

•Manage utilization of onsite spare device inventory

•Coordinate with 3rd party suppliers to obtain status on 3rd party equipment

•Manage and oversee current service agreements that exist with other suppliers

•Coordinate with other suppliers to implement new service standards/service levels expectations, and include monthly device volume/cost data in one central