Desktop Support/Client Technologies Specialist 1

Overview

Knowledge Services is seeking a Desktop Support/Client Technologies Specialist for a contract through the end of June 2025 (likely for extension) with the State of Maine Office of Technology.

• Work Location: 100% onsite Monday through Friday from 8am - 5pm ET in Augusta, ME. 

Responsibilities

Desktop Support/Client Technologies Specialist Responsibilities:

• Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.• Make recommendations on functional and technical improvements to the environment.• Participate in performance and volume analysis and design.• Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.• Provide accurate and complete answers to general use and environment questions in a timely manner.• Serve as the point of contact for technology support and services.• Serve as the point of integration between the business functions of the department and the technology requirements of the department.• Provide desktop computer support.• Serve as a point of contact for communication and coordination of service outages.• Attend and participate in bi-weekly team and problem review meetings.• Manage the retirement and disposal of obsolete or broken computer equipment.• Coordinate the procurement and installation of new computer hardware and software.• Coordinate virus protection software programs within departments.• Understand the installation of software patches and upgrades.• Provide input to training and/or documentation materials regarding latest technical and functional design changes.• Ensure that all work is documented for future reference.• Follow quality standards.• Ensure effective and reliable backups are being performed.• Proactively address customer needs.• Communicate accurate and useful status updates.• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.• Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.• Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.• Develop and conduct various training and instruction for system users.• Identify utilization patterns and their effect on operation/system availability and performance expectations.• Ability to work in a team environment.• Strong communication skills; both written and spoken.• Assist in coordination of testing changes, upgrades, and new software products, ensuring systems will operate correctly in current and future environment.• Make recommendations on functional and technical improvements to the environment.• Participate in performance and volume analysis and design.• Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.• Provide accurate and complete answers to general use and environment questions in a timely manner.• Serve as the point of integration between the business functions of the department and the technology requirements of the department.• Provide desktop computer support.• Serve as a point of contact for communication and coordination of service outages.• Attend and participate in bi-weekly team and problem review meetings.• Manage the retirement and disposal of obsolete or computer equipment.

Qualifications

Desktop Support/Client Technologies Specialist Required Skills:

• 3+ years of IT experience in Desktop Support, Help Desk Support, and Customer Support

• Must have solid experience with Customer Service, Desktop Support, and Inventory Control

 

 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

 

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