Preventive Maintenance Specialist I

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

 

About The Role: 

This person will manage capital equipment and service programs in support of sales, marketing, and service operations activities for capital equipment in North America. This position will be responsible for the scheduling support (as needed), coordination, communication, business transactions, team alignment, product movement support (physical and transactional) and issue resolution (as needed) to ensure on time and successful maintenance and routine service activities for capital equipment. This position will be a key team member on new and revised service offering projects, product launches, and product marketing programs. This position will support business units in the management of customer accounts to ensure  customer satisfaction in North America. Supports department and teams in the resolution of order processing and customer issues. Provides input to the development and implementation of short and long-term solutions to improve Service Support processes in the division and in the Capital Equipment Technical Service (CETS) organization.

 

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model, requiring employees to be in our local office at least three days per week (Tuesday-Thursday). 

 

Relocation assistance is not available for this position and Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time.

 

Your Responsibilities Will Include:

• Manage preventive maintenance service programs, including but not limited to the support of new product launches, equipment evaluations, and SRAI programs (Sales Rep Assigned Inventory)
• Support business processes by gathering information, analyzing requirements, and defining and documenting problems related to Service Support and Technical Assistance Center processes
• Responsible for corrective actions driving long-term improvements in Service Support and Technical Assistance Center processes
• Facilitate discussions and attend pre-launch meetings with Service Development, Technical Support, Manufacturing, Marketing, QA, Sales and Inventory to ensure adequate preparation, communication and adherence to launch plans
• Support Expert Care Solutions, Technical Assistance Center, and Service Support team members addressing program-specific customer-related issues
• Provide training and support onboarding of new team members
• Supports marketing launch strategy by implementing appropriate internal business processes and assists in the training/communication of the processes with the sales force
• Serve as a knowledgeable resource for the team, providing expert guidance for advanced and complex queries
• Proactively identifies and resolves issues by taking initiative in problem-solving and implementing effective solutions.
• Lead internal team discussions, ensuring participation and communication among team members

 

   Required Qualifications:

• College degree or equivalent combination of education and work experience in a medical device industry or similar regulated environment
• 1 year of experience working in role supporting Sales Operations and/or Service Operations
• Experience with Quality & Business Systems

 

   Preferred Qualifications:

• Experience managing/coordinating small projects
• Salesforce/SAP experience
• Strong problem-solving skills
• Detail oriented
• Innovative mindset with a drive for continuous improvement

 

 

 

Requisition ID: 613458

Minimum Salary: $49500 

Maximum Salary: $94000 

 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including l