CHILD SUPPORT CASE PROCESSING ANALYST - ECC - 73004594

Requisition No: 862423 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING ANALYST - ECC - 73004594

 Pay Plan: Career Service

Position Number: 73004594 

Salary:  $38,759.88 - $45,004.08 / annually 

Posting Closing Date: 10/10/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Analyst – ECC (Revenue Specialist II)

Jacksonville

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs payment processing for child support cases and is an excellent fit for critical thinkers with a financial background. If you enjoy working with financial information and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Analyzing and completing financial activities
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with financial services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:  

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions. *
• Experience communicating with others to gather information. *
• Experience working in a financial environment or completing monetary transactions.

SUBSTITUTIONS:

• *Relevant education may substitute on a year for year basis of the required experience.

SPECIAL NOTES:

• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• All communications throughout the hiring process will be sent to the email address you provide in your People First profile.  Please ensure your email address is accurate and monitor the junk/spam folders for emails regarding this position.                
• All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.                  

SALARY: $38,759.88 - $45,004.08

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Edward Luttrell, (904) 395-6114, Edward.Luttrell@floridarevenue.com  

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ONLINE SKILLS ASSESSMENT: After the advertisement closes, candidates who meet the minimum job requirements wil