Customer Billing Rep

Requisition ID:  89680 

Florida Power & Light Company is the largest electric utility in the U.S., delivering clean, affordable, and reliable electricity to approximately 12 million Floridians. With one of the nation’s cleanest power generation fleets and top-tier reliability, we are setting new standards in the energy industry. Ready to make an impact? Join our exceptional team today and help shape the future of energy!

 

Position Specific Description

Under general supervision:
-Conducts detailed review and analysis of billing exceptions and completes billing adjustments
-Conducts analysis to understand billing implications and calculates re-billings in order to ensure billing accuracy
and appropriate revenue posting
-Acquires and analyzes data from multiple systems to complete timely and accurate billing investigations
-Collaborates with field groups to initiate investigations to resolve billing issues and performs entry-level analysis
to interpret data from the field in order to resolve and update records and re-bill the customer's account
-Coordinates with other departments to resolve complex billing and critical account maintenance issues
-Facilitates rapid resolution of billing exceptions
-Follows-up with external customers to gather information and resolve exceptions
-Maintains integrity of systems to support timely and accurate billing
-Ensures problems are investigated and corrected before incorrect bills are issued
-Updates customer accounts to prevent further billing exceptions and ensure customer satisfaction.
-Performs other job-related duties as assigned

Job Overview

Employees in this role conduct detailed investigations of customer accounts in order to complete complex billing exceptions. Employees ensure billing issues are resolved and investigated, enter billing adjustments and complete pending work queues that fail system validation.

Job Duties & Responsibilities

Under general supervision:

• Conducts detailed review and analysis of billing exceptions and completes billing adjustments
• Conducts analysis to understand billing implications and calculates re-billings in order to ensure billing accuracy and appropriate revenue posting
• Acquires and analyzes data from multiple systems to complete timely and accurate billing investigations
• Collaborates with field groups to initiate investigations to resolve billing issues and performs entry-level analysis to interpret data from the field in order to resolve and update records and re-bill the customer's account
• Coordinates with other departments to resolve complex billing and critical account maintenance issues
• Facilitates rapid resolution of billing exceptions
• Follows-up with external customers to gather information and resolve exceptions
• Maintains integrity of systems to support timely and accurate billing
• Ensures problems are investigated and corrected before incorrect bills are issued
• Updates customer accounts to prevent further billing exceptions and ensure customer satisfaction.
• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Experience: 3+ years

Preferred Qualifications

• Associate's Degree
• Bachelor's Degree
• Six Sigma Yellow Belt Certified<