OPS RETIREMENT SPECIALIST II - 72901356

Requisition No: 839486 

Agency: Management Services

Working Title: OPS RETIREMENT SPECIALIST II - 72901356

 Pay Plan: Temp

Position Number: 72901356 

Salary:  $15.00/hour, up to 29 hours per week 

Posting Closing Date: 10/30/2024 

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OPS Retirement Specialist II

Division of Retirement

State of Florida Department of Management Services

This position is located in Tallahassee

 

Position Overview and Responsibilities:

As an OPS Retirement Specialist II, you will provide customer service by phone, email, mail, or personal interviews with members and agencies. Compose complete, accurate, and grammatically correct correspondence, in accordance with applicable laws, rules, and regulations. Specific responsibilities include, but are not limited to, the following:

• Interpret and apply applicable laws, rules, and regulations necessary when communicating with members. 
• Audit and reconcile retirement data to ensure data integrity and accuracy.
• Provide customer service by phone, email, mail, or personal interviews with members and agencies. Compose complete, accurate, and grammatically correct correspondence, in accordance with applicable laws, rules, and regulations.
• Complete report or assigned projects in a timely manner.  May serve on committees and in workgroups to improve or maintain bureau or division wide administration of the retirement system.

 

Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective verbal and written communication.  Knowledge of basic arithmetic. 
• Ability to review data for accuracy, identify errors, and take corrective action.  Ability to collect, analyze, and verify data relating to insurance or retirement benefits. 
• Ability to understand and apply applicable rules, regulations, policies, and procedures relating to insurance or retirement benefits. 
• Ability to train others. 
• Ability to organize data into logical format. 
• Ability to utilize problem-solving techniques.
• Ability to work independently. 
• Ability to perform basic arithmetical calculations. 
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively. 
• Ability to establish and maintain effective working relationships with others. 
• Ability to use a personal computer. 
• Ability to navigate the computer network. 
• Knowledge of word processing. 
• Ability to use various software applications.
• Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork.

 

Minimum Qualifications:

Six months experience in the area of insurance, retirement or social security, administration, call center, customer service, fiscal work, statistics, personnel, or any combination thereof.

 

Our Organization and Mission:
Under the direction of Governor Ron DeSantis, Secretary Pedro Allende and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this ba