Post Closing Specialist

About Us

Live Oak Bank is a digital bank that serves small business owners across the country.  Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money.  At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.

How this Role Impacts Live Oak and its People

As a part of the Post-Closing department, you will help the bank meet and exceed audit expectations for loan documentation and accuracy. The role is essential to maintaining the bank’s safety and soundness. The document intake and loan review process are critical steps in protecting the bank against losses, which in turn impacts profitability.

What You’ll Do at Live Oak

• Risk Assessment: Conduct thorough reviews of commercial loan files post-closing to identify any potential risks or discrepancies.

• Documentation Review: Review the loan to ensure accuracy, including understanding the specifics of various types of loan products including things such as USDA, FSA, Conventional, and SBA.  Familiarity with items such as loan agreements, security agreements, promissory notes, and collateral documents is essential.

• Risk Mitigation: Develop the ability to mitigate risks and recommend appropriate actions to management.

• Collaboration & Issue Resolution: work closely with various departments and stakeholders, including closing, underwriting, credit, legal counsel, and compliance, working towards making the loan file as accurate as possible.

• Communicate:  work with legal counsel in relation to the closed loan documentation, as well as internal partners.

• Compliance Assessment: be knowledgeable and able to identify issues in relation to bank compliance guidelines such as the Bank Secrecy Act, CIP, Regulation B, and Anti-Money Laundering requirements, as well as internal policies and procedures. 

• Project Ownership: assist the Head of Post-Closing & Insurance and/or the Post-Closing Managers with special project requests such as checklist management, departmental manual updates, and technology project support.

• Bank Audit Support: multiple agencies audit the bank throughout the year. Post-closing specialists are responsible for assisting in preparing the loan files for audit review.

How You’ll Do It

• Function as a team and realize all members of the team are vital to its success.

• Collaborate across teams and departments in the organization, working towards always producing highly accurate files while being seen as a resource and partner.  

• Follow regulatory requirements.

• Maintain technical know-how and skills through training as needed.

• Gain a thorough knowledge and understanding to stay current with products and services offered by the bank.

• Perform other duties as required; be willing to cross-train.

Required and Preferred Experience

• Associate's or Bachelor’s Degree required. Equivalent work experience in Post-Closing or similar role would be considered.

• Customer service and/or a job that required teamwork required.

• Basic commercial loan documentation knowledge is required.

• Excellent oral and written communication skills required.

• Banking or legal real estate experience (closing, processing, lending, etc.) required.

• Familiarity with SBA lending procedures strongly preferred.

Our Values

• Dedication: Possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.

• Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.

• Respect: Treat everyone wi.th courtesy, politeness, and kindness.

• Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.

• Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more

For a detailed overview of our employee benefits please visit: