Senior Manager, Product Manager - AI Acceleration

Senior Manager, Product Manager - AI Acceleration

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

The Product Manager for the AI Acceleration team plays a critical role in achieving our goal of reimagining the status quo and finding new value creation opportunities. This is a transformational leadership role where you will lead a large cross-functional team through the entire product lifecycle all the way from initial research to proposing solutions and shipping. You will work closely with a team of product managers while partnering with designers, engineers, data scientists, and business partners to leverage various AI capabilities to deliver customer-facing solutions. Through this collaboration, you will help to shape the product strategy and deliver innovative experiences that meet the unique needs of our customers as the ongoing AI revolution transforms our society and industry.  

Your product forms a key cornerstone of Capital One’s future blending human-centered servicing needs with a deep technical understanding of the rapidly developing state of language models. To be successful, you will need a deep passion for language research, methods, Generative AI, and designing AI agents. You will apply product-centric thinking to identify and resolve complex problems, delivering intuitive solutions that improve both the associate and customer experience. You must be equally comfortable navigating technical development with our engineering and data science partners as you are educating and advocating for these next-generation solutions with senior leaders to drive organizational alignment.

In this role, you will lead the strategic product definition and delivery of a centralized agentic evaluation and observability framework. You will partner with our engineering and platform teams to build the foundational infrastructure that multiple teams can leverage—using multi-tier evaluation systems (deterministic guardrails, online LLM-as-Judge, and offline golden-dataset validation on large scale streaming data platforms)—that allows our agentic ecosystem to scale reliably and securely. By standardizing how we audit and measure agent performance across the Bank, you will directly enable cross-LOB tool reuse, compliance transparency, and continuous model improvement.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

 

OR

• Bachelor's degree in any field and at least 4 years of Product Management experience 

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant fo