Director, Adoption & Implementation

Position Summary:

The Director, Adoption & Implementation is responsible for ensuring the successful adoption, utilization, and business impact of BNI's products, technology platforms, strategic partnerships, and operational initiatives across franchise and company-owned markets worldwide.

Serving as the primary link between Operations, Product, Technology, and GPO teams, this role develops and leads BNI's global implementation approach so new initiatives are launched effectively, embraced by franchise partners and Members, and measured against clear business outcomes.

Job Responsibilities:

Implementation & Adoption Leadership

• Own BNI's global implementation and adoption strategy for new products, technology, partnerships, and enterprise initiatives.
• Establish implementation standards, governance, playbooks, timelines, communication plans, and success metrics.
• Ensure initiatives are launched consistently and effectively across company-owned and franchise markets.

Product & Partnership Activation

• Partner with Product, Technology, and GPO leaders to develop practical deployment plans for new solutions and partner offerings.
• Drive utilization and value realization through structured rollout, enablement, and reinforcement strategies.
• Monitor adoption and business impact, identify barriers, and recommend improvements.

Franchise & Market Readiness

• Ensure franchise partners and company-owned teams are prepared for successful implementation through training, communications, tools, and support.
• Coordinate with regional operations leaders to tailor implementation plans to market maturity, language, regulations, and capacity.
• Promote operational consistency and best practice sharing across markets.

Change Management & Enablement

• Lead enterprise change management efforts for key initiatives, helping stakeholders understand objectives, expectations, timelines, and measures of success.
• Champion responsible AI adoption across implementation and enablement efforts, influencing leaders, franchise partners, and cross-functional stakeholders to leverage AI-enabled tools, insights, and workflows that improve adoption outcomes, operational effectiveness, and user experience.
• Partner with Learning & Development and Marketing to deliver effective enablement resources, launch communications, webinars, FAQs, and field support materials.

Performance & Continuous Improvement

• Establish KPIs and dashboards to measure readiness, adoption, utilization, value realization, and ROI.
• Provide implementation and adoption reporting to executive leadership.
• Use field feedback and performance data to improve future rollouts and organizational effectiveness.
• Any additional duties needed to help demonstrate our core values, drive our vision, and fulfill our mission.

Success Measures

• Achieves target adoption and utilization rates for newly launched products, technology platforms, partnerships, and enterprise initiatives.
• Improves speed, consistency, and effectiveness of implementation across company-owned and franchise markets.
• Increases realization of intended business outcomes through effective change management, enablement, and stakeholder engagement.
• Establishes measurable implementation governance, dashboards, and reporting that provide visibility into readiness, adoption, and ROI.
• Builds strong alignment and engagement among Operations, Product, Technology, GPO, Marketing, Learning & Development, and field leadership.
• Leverages emerging technologies, including AI-enabled tools and insights, to improve adoption strategies, implementation effectiveness, and operational outcomes.
• Creates scalable implementation frameworks and best practices that can be replicated globally.