Journey Management

City

Weehawken

Job Type

Full Time

Country / State

United States - New Jersey

Function Category

Business management, administration and support

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team

To better serve Financial Advisors and clients in North America, UBS aims to modernize the Banking capabilities of UBS Bank USA, and deliver a more holistic, full-service banking offering to our clients. UBS will build on its already high-performing Bank and strong net promoter scores to further align to the UBS client promise –personalized, relevant, on-time, and seamless services.

You’ll be joining the Experience team within UBS Bank USA in Weehawken, NJ. This team plays a critical role in enabling banking transformation at scale – providing the tools and framework needed to embed journey thinking into how we design, deliver, and maintain experiences across BUSA.

Your expertise

• bachelor’s degree
• ideally 8+ years' experience in Wealth Management or Financial Services organization preferred
• Deep understanding of retail banking products, client servicing models, and regulatory considerations
• strong analytical skills with the ability to synthesize feedback, identify trends, and draw meaningful insights
• excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
• working knowledge of journey mapping tools and methodologies
• proven ability to understand of business objectives, client needs, and data required to deliver on an optimized client experience
• familiarity with Agile ways of working and experience operating within product-aligned teams
• ability to prioritize and execute in a fast-paced, high visibility environments while maintaining attention to details and alignment to strategic goals

About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

Your Career Comeback

We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.

Salary information

US Only: The expected salary range for this role is $110000 to $157000 based on factors including, but not limited to, experience, qualifications, education, location and skill level. Please see «Your role» section for detailed salary information.