Entertainment Attendant - Casual position (19 hours or less per week)

Description

Pay Rate: $20.86/hr. minimum. Dependent on experience

Shift: Varies based on events. Weekends are required.

Position Type: Casual position. Work hours will vary from week to week; schedule is based on business needs.

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: Starting salary range of $20.86/hr. - $21.90/hr., depending on experience, with opportunities for annual performance-based increases. 
• Full Coverage (for full-time employees): 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

To maintain a high level of guest service while providing guest service and support to the Marketing, Security, and other departments as needed. This includes assisting with the setup/tear downs of indoor and outdoor entertainment functions (i.e. concerts, drive-in movie theatre), promotions, special holiday events, team member recognition events, and tribal functions.

SUPERVISORY SCOPE

• None

ESSENTIAL DUTIES / RESPONSIBILITIES

• Guest Registration & Assistance: Greet and register guests upon entrance to events, conferences, or concerts, ensuring a warm welcome.
• Ticket Scanning & Seating: Scan tickets and guide guests to their designated seats.
• Facility Navigation: Direct guests to exits, bathrooms, and concession areas, ensuring clear communication.
• Guest Support: Provide assistance with special needs, including helping guests with wheelchairs.
• Event Support: Assist with event setup and tear-down as required, contributing to the smooth operation of events.
• Safety & Emergency Procedures: Guide patrons to exits and provide instructions during emergencies, adhering to all safety rules.
• Beverage Conversion Assistance: Assist guests with beverage conversion from glass to plastic for safety reasons.
• Sanitation & Cleanliness: Maintain cleanliness in assigned areas, promptly disposing of debris in trash receptacles.
• Team Support & Collaboration: Assist techs, setup crews, and other departments as needed to ensure the success of the event.
• Merchandise Assistance: Assist with selling tour merchandise during events.
• Guest Relations: Thank guests upon departure from events or the casino & hotel, ensuring a positive guest experience.
• Other Duties: Perform additional duties as assigned to support event operations.

Requirements

Education and Experience:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• One (1) year previous guest service experience.
• One (1) year of retail experience in a high paced environment preferred.
• Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position.

Skills and Abilities:

• Communication: Proven ability to communicate effectively with guests and large groups.
• Multitasking: Ability to manage multiple tasks under pressure in a fast-paced, high-conflict environment.
• Customer Service: High level of service ethics with proven customer relations skills.
• Cultural Competence: Ability to provide a positive experience when interacting with guests and team members from diverse backgrounds.
• Problem-Solving: Ability to respond effectively to all inquiries and complaints, including sensitive situations.
• Teamwork: Demonstrated ability to cooperate with other team members in providing guest information, assistance, and service.
• Organizational Skills: A