Account Supervisor, Health Digital

Edelman has an opportunity for an Account Supervisor to join our talented and award-winning digital health team in our Washington, D.C., New York, Chicago, Dallas, or Atlanta offices. In this role, you will have the opportunity to help health technology and biopharmaceutical brands communicate with consumers, healthcare professionals, and other health stakeholders about innovative products that have a profound effect on people’s lives. You will plan and manage cutting-edge digital communications and marketing techniques to help clients achieve their objectives.  Edelman is a new kind of agency, at the intersection of PR, Advertising, Social, Digital, and Experiential. We blur the lines between each medium to create smart, innovative, and powerful work that gets people talking and engaging with brands in new ways. We’re passionate, unconventional, and driven by a desire to do the best work possible. We get results for our clients. We also laugh a lot. Every day.  Who you are: You are fueled by data yet constantly curious. You stay up-to-speed with the ever-changing digital and social world and are the first to know about the newest platforms. You geek out on behavioral data and love the feeling of knowing you’re reaching your target audience in the right place, at the right time, with awesome content. You are a leader by nature, knowing how to build a team, lean into people’s strengths, and be a confident counselor to your partners and clients. You have a passion for bettering lives through innovations in healthcare.  What you’ll do: The Digital Account Supervisor is creative by nature but driven by data, helping to develop unique integrated brand experiences that resonate. The programs you’ll work on are buzz-worthy and digital at their core, though they can take any shape or form. You will help solve client challenges and tell their stories across platforms and channels – you’ll get to push boundaries because you have the data to back it. 

Responsibilities:

• Oversee operational performance of accounts, ensuring quality work, deadline, and budget adherence 
• Play a major role in creation of digital and social communications plans and goals; manage against them 
• Serve as daily client contact, digital/social strategist, and client lead when appropriate; address client issues thoughtfully and effectively 
• Consistently produce high-quality internal and external communications content, including social media and website content 
• Build relationships with internal specialists (paid media, content, creative, planning, analytics, etc.) and senior stakeholders to meet client needs 
• Demonstrate tactical proficiency in digital and social strategy, including creating and driving integrated execution plans 
• Mine available digital data (client, third-party, syndicated) for actionable insights and business intelligence and know how to strategically leverage clients’ data ecosystems (e.g., CRM/first-party data) 
• Expert in latest digital platforms and best practices to translate content strategies effectively within the digital ecosystem and make certain that creative is designed to perform 
• Fluent in available measurement tools and methodologies to ensure programs are tied to performance metrics 
• Supervise staff by motivating, coaching, consistently providing feedback, holding them accountable, and conducting their reviews 
• Contribute to business growth through introducing clients to new capabilities, building a network of industry contacts, and participating in relevant professional organizations 
• Commit to continuous learning and improvement of leadership skills; set and pursue stretch goals 
• Demonstrate behaviors consistent with Edelman’s values and Code of Ethics and Business Conduct 

Basic Qualifications:

• At least 4+ years of relevant experience in Communications Marketing and/or related fields
• A bachelor’s degree or equivalent work experience

Preferred Qualifications:

• Proven ability to manage large projects (including budgets) and small teams simultaneously.
• Function as a daily client contact, as well as develop and execute plans to meet client goals.
• Should have demonstrated ability to delegate and accurately judge and edit the work of others.
• Should have excellent written and verbal communication skills. 

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Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age’s 2019 A-List; the Holmes Report’s 2018 Global Digital Agency of the Year; and, five times, Glass