Customer Support Specialist

Description

accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBe is more than a workplace, it’s a passion. Each day you’re surrounded by people who share the same goal and values, who work endlessly to break down accessibility barriers. We care about all people, regardless of their ability. We hire people that are determined to succeed and who are not afraid of rapid change. Our core values showcase who we are and we strive to focus on excellency and sincerity. 

We are looking for a Customer Support Specialist to guide our customers and support them through their journey with us. This person will be the first point of contact for our clients and is expected to deliver a personalized and informed support experience through deep knowledge of our platform and offerings.. 

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Responsibilities:

• Respond to customer inquiries and requests via online chat and emails 
• Work closely with the Sales engineers to help resolve in depth technical issues 
• Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines. 
• Grow existing customer accounts through exceptional customer service

Requirements

• 1-2 years of Customer Service experience
• Experience working with inbound inquiries, customer retention or inside sales 
• Experience working with chat and ticketing systems such as Intercom or Zendesk
• Demonstrated ability to prioritize tasks and manage time efficiently
• Computer skills in various software and web-based applications

Advantages

●  The salary band for this position ranges from $55,000 - $60,000  and will be based on your experience and skill sets.

● Career Planning and Growth Opportunities 

● Opportunity to be a key employee for the world leader in online accessibility

Equal opportunities

At accessiBe, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need.

Please don't hesitate to share your needs when applying so that we can provide the necessary accommodations for an accessible and inclusive recruitment process.

Perks

None

Qualities

None