Manager, Practice Solutions - Transactional

New York, New York

Job Description

The Manager, Practice Solutions will play a key role in advancing the Firm's digital transformation by helping attorneys and business professionals successfully adopt technology that improves the delivery of legal services. The Manager will have a primary alignment to one of the firm’s Transactional practice. Working in close partnership with Transactional practice leaders and cross-functional teams, this role is responsible for leading change management, implementation, user engagement, training, and ongoing optimization for a portfolio of legal technology and AI-enabled solutions. As the product owner for assigned technologies, the Manager will champion continuous improvement by translating user needs into product enhancements, measuring adoption, and collaborating with vendors and firm leadership to maximize value. Success in this role requires credibility with attorneys, strong change-management and product-management capabilities, and the ability to foster lasting adoption of innovative ways of working.

KEY RESPONSIBILITIES

Adoption and Change Management

• Develop and execute adoption strategies for assigned technologies, Transactional practices, and offices.

• Work with Transactional lawyers and business professionals to understand their workflows, challenges, and priorities.

• Identify practical technology use cases that improve efficiency, quality, consistency, collaboration, and client service.

• Help users incorporate technology into their daily work through targeted training, communications, coaching, and workflow guidance.

• Identify barriers to adoption and develop practical interventions to address them.

• Build relationships with Transactional practice leaders, product champions, and other stakeholders who can support sustained adoption.

• Coordinate change-management activities across product launches, enhancements, and broader transformation initiatives.

• Support the responsible use of AI-enabled tools in accordance with firm policies, client obligations, and professional standards.

Training and User Enablement

• Develop and deliver practical, use-case-based training for lawyers and business professionals.

• Provide training through practice-group sessions, demonstrations, workshops, office programs, small-group coaching, and individual support.

• Create user guides, quick-reference materials, workflow documentation, examples, and other self-service resources.

• Partner with K&I and other teams to develop onboarding and continuing education programs.

• Adapt training and communications for different roles, practices, levels of experience, offices, and regions.

• Gather feedback from training and adoption activities and use it to improve future programs.

Implementation and Utilization

• Lead or coordinate the implementation of assigned technology solutions.

• Develop implementation plans covering stakeholder engagement, testing, communications, training, launch, and post-launch support.

• Coordinate activities across Practice Solutions, Knowledge Management, Innovation, Technology, Information Security, Risk, Talent Development, and other business teams.

• Facilitate user testing and workflow validation with representative lawyers and business professionals.

• Ensure new technologies have appropriate documentation, support arrangements, ownership, and governance.

• Monitor utilization following implementation and address adoption, workflow, or usability issues.

• Conduct post-launch reviews and recommend improvements based on user feedback, product data, and business outcomes.

Product Ownership

• Serve as the product owner for an assigned portfolio of legal technology and AI-enabled applications.

• Develop and maintain product roadmaps aligned with user needs, practice priorities, and firm strategy.

• Gather, document, and prioritize user requirements and enhancement requests.

• Coordinate product releases, configuration changes, testing, communications, and training.

• Maintain a prioritized backlog and communicate product priorities, decisions, dependencies, and timelines.

• Work with internal technology teams and vendors to resolve product, integration, performance, and usability issues.

• Identify opportunities to improve user experience, simplify workflows, reduce duplication, and increase product value.

• Support product renewal, consolidation, replacement, or retirement decisions by providing information on usage,