Maintenance Engineer

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the Maintenance Engineer is to maintain the hotel's customer and heart of house areas in accordance with brand standards by performing preventative maintenance and repairs as necessary

   

Responds to both customer and hotel staff reports of non-functioning equipment immediately

Maintains problem logbook to record the equipment in need of repair and prioritizes efforts accordingly
Reports any hazards or injuries in the department or hotel and takes immediate action to correct

Maintains rooms in operating condition by performing repairs as needed

Understands the Room Preventative Maintenance Program (R.P.M.)
Can manage full building systems during the shift
Prepares preventative maintenance cart for use each day
Replaces or repairs all appliances and damaged bathroom fixtures; executes general plumbing as needed
Maintains overall appearance of rooms; replaces broken mirrors, hangs fixtures, does touch-up painting, etc.
Repairs and maintains room's heating/ventilating/air conditioning systems

Performs preventative maintenance throughout the hotel

Maintains the condition of hotel lobbies and restaurants
Repairs furniture, carpet, marble, tile windows, mirrors and decorations as necessary
Maintains operating equipment in working condition by performing routine equipment checks and repairs
Attends schools or seminars to remain current on proper techniques

Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guest expectations

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
Performs other duties as required to provide Yes I Can! genuine hospitality

   

Requirement/Skills
Ideal candidate will have a minimum of 2 to 3 years of general facility maintenance experience, preferably within the hospitality industry
Must have a valid driver’s license and be able to successfully pass a driving record check
Strong verbal, written and interpersonal skills
Works well independently or as part of a team
Strong attention to detail
Commitment to exceptional guest service
Ability to maintain a positive and professional attitude when handling all situations
Adhere to the policies and procedures of the hotel
Ability to work a flexible schedule including holidays and weekends
Working knowledge of computer and math skills.
Experience in pool maintenance, HVAC units, plumbing, and electrical work is also a benefit
Certifications for HVAC CPO preferred.

Physical Demands
Occasional lifting of up to 100 pounds
Ability to stand for long periods of time
Ability to hear with 100% accuracy with correction
Ability to stand and exert well paced mob