Senior Director of Product, Global Customer Strategy (all genders)

<p>Be our next Hero! - Join the world’s leading local delivery platform.</p><p></p><p>We are looking for a Senior Director of Product, Global Customer Strategy (all genders) to join to join us at our incredible Hero HQ in the heart of Berlin. </p><p> </p><p>In this role, you will lead a team of talented Product Management and Design experts responsible for shaping the future of our User experience across our worldwide portfolio of Customer Platform’s (FoodPanda, PedidosYa, Woowa, Yemeksepeti, Foodora, Talabat, HungerStation, eFood and Glovo).</p><p></p><p>You will work closely with each of the Platform Product leadership team to define what a great Customer experience looks like and ensure that Tech teams at Delivery hero are heading toward that goal. </p><p></p><p>You will also be responsible for leading end to end strategic initiatives that will redefine our User Experience on a variety of topics (such as Customer Loyalty, Content Quality, Category expansion, etc.) and directly impact our company’s growth!</p><p></p><p> </p><p>Your mission:</p><p></p><ul><li><p>Lead large cross-functional Customer product initiatives aligned with our Company big bets and strategy</p><ul><li><p>Define clear Product strategies and get alignment with all stakeholders</p></li><li><p>Drive implementation across the entire portfolio of brands we own</p></li><li><p>Identify any blockers and find ways to address them rapidly and effectively</p></li><li><p>Monitor the results and report back to company C-level</p></li></ul></li></ul><p></p><ul><li><p>Drive User experience excellence across all platforms</p><ul><li><p>Define and implement global UX quality measurement mechanisms leveraging both our internal data, industry benchmarks and customer feedback</p></li><li><p>Work closely with Platform’s CPO to shape the Customer Product roadmaps and drive impact</p></li><li><p>Identify UX best practice and disseminate them to all platforms</p></li><li><p>Take ownership of the company Customer Product OKR process and ensure their achievement</p></li><li><p>Grow a team of strong Product experts that can support the Brand’s product team with valuable Product &amp; UX insights.</p></li><li><p>Be involved in increasing the product maturity of the company, for example upskilling and recruitment of product leadership roles.</p></li></ul></li></ul><p> </p><p>Your heroic skills:</p><p></p><ul><li><p>12+ year of work experience with:</p><ul><li><p>At least 8+ year in Product Management within large consumer facing organizations</p></li><li><p>At least 4+ years leading a Tech team</p></li><li><p>Experience as a Strategy Consultant in a Product or Business field</p></li></ul></li><li><p>Proven experience leading complex company-wide initiatives and ability to set and hold teams and individuals to timelines and deliverables without explicit authority.</p></li><li><p>Successful experience managing and influencing C-level stakeholders</p></li><li><p>Demonstrated rational and data-driven approach to solving problems</p></li><li><p>Familiarity with product management principles, and strong understanding of how to develop a good product culture, process and structure.</p></li><li><p>Excellent English written and verbal communication skills</p></li></ul><p></p><p>About us: </p><p>As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. From prepared meals to groceries, flowers, coffee, medicine… we deliver whatever you need. We operate in over 72 countries across Asia, Europe, Latin America, the Middle East and Africa and are also pioneering quick commerce, the next generation of e-commerce. As one of Europe’s largest tech platforms, we work with a global ecosystem of employees, riders, and partners, and are at the forefront of innovation.</p><p> </p><p>As one of our Heroes, you’ll work in an international and dynamic environment, with other Heroes from every corner of the globe where you can grow and develop your career with the right support, every step of the way. We are building a company that future generations can be proud of and are committed to welcoming everyone to our table. Delivery Hero has a lot to offer when it comes to benefits: we want to empower our Heroes and that means caring about all aspects of their wellbeing, such as: career, community, social, physical and financial.</p><p></p><p>At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent. </p><p></p><p>Hav