Project Manager, Ecosystem Risk Programs (ERP)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Join our Ecosystem Risk Programs (ERP) team as the Communications and Project Manager. We're a Global Risk function dedicated to developing industry risk standards and safeguarding the security and integrity of the payment ecosystem from illegal and fraudulent activities.

We are looking for a Communications & Project Manager, to join our team and help us achieve our vision of elevating industry risk controls and operating best in class quality control programs to enable legal commerce.

As an integral member of our team, you will play a multifaceted role that encompasses strategic communication, project management, risk control, research, and process improvement. You will be instrumental in crafting compelling narratives about our Ecosystem Risk Programs and fostering a high-performing team environment.

You will lead and coordinate cross-functional projects that address the most critical risks and opportunities for our company and our ecosystem. You will be a key player in ensuring the alignment, collaboration, and effectiveness of our leadership team and organization.

This position offers the opportunity to work directly with the VP of Ecosystem Risk Programs, making significant contributions to a crucial area in the organization. It's a chance to shape the team and add value to a highly visible area, with potential for further growth opportunities in other risk subject areas.

Be a part of our mission to shape the future of secure payments.

Responsibilities

Strategic Communication and External Engagement:

• Strategically craft and deliver compelling narratives about our Ecosystem Risk Programs to diverse stakeholders, including Advocacy and Industry trade groups.
• Plan and execute external engagements, events, and conferences to effectively showcase and communicate our Ecosystem Risk Programs.
• Ensure impactful delivery of our message by preparing team members for speaking engagements and coordinating their participation.
• Drive executive level communications, reporting, and governance with a consistent rhythm.

Content Creation and Management:

• Accelerate response times to high profile VIRP topics, cases, and media coverage by curating a comprehensive knowledgebase of assets and responses.
• Design captivating launch collateral and informative trainings for our programs.
• Boost the visibility and understanding of our Ecosystem Risk Programs through the creation of engaging media content across multiple platforms.

Project Management:

• Ensure successful execution of strategic initiatives and OKRs by developing and managing project plans, timelines, and deliverables.
• Maintain the pulse of our projects by managing daily Jira updates and associated reporting.
• Identify and manage risks and issues to ensure the success of our projects and initiatives.
• Steer strategic and high-visibility initiatives from conception to completion.

Team Coordination and Development:

• Foster a high-performing team environment by leading team engagement plan, organizing meetings, and developing growth plans.
• Encourage cross-functional collaboration and coordination to ensure seamless execution of tasks across teams and departments.

Risk Management and Compliance:

• Handle NBIAs, waiver, and appeal requests with promptness and precision.
• Champion bespoke market initiatives such as regulatory requirement compliance, offering global support.
• Champion the maintenance and updates of risk control self-assessments, ensuring comprehensive and proactive management of potential risks of our Ecosystem Risk Programs.

Research and Analysis:

• Inform decision-making and problem-solving by researching, analyzing, and synthesizing information and data.
• Investigate specific high-profile areas for the Visa Integrity Risk Program and enrich our knowledgebase with relevant content.

Process Improvement and Operational Excellence:

• Improve our operational efficie