ServiceNow Senior Technical Architect

Company Description

To be the leading producer of glass bottles and jars worldwide you need passion, commitment and innovation baked into the very fabric of a business and its people. For more than 120 years, our glass makers have honed their craft—channelling their creativity into more than 1,800 patents held today. When you join O-I you become part of that story. 

O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. We are dedicated to make what matters to shape a healthier, more sustainable and more exciting world. We transform the industry to make glass more relevant and more accessible to more people. 

With nearly 25,000 employees and an unparalleled footprint spanning almost 72 plants in 20 countries, O-I is a truly global maker of glass packaging. 

From engineering & manufacturing to brand development, design & innovation, we are dedicated to provide unique solutions to exceed our customers’ expectations and fuel consumers’ desire for glass. 

Job Description

As a member of the O-I Global Emerging and Collaboration Technologies team, you will be responsible for understanding business needs, communicating those to the technical resources, and validating delivered solutions meet business needs. You will also receive requirements from business stakeholders and convert those requirements into process definitions, use cases, design documents, wireframes, user stories and then management or execution of testing and quality assurance activities and documentation.  Your success in this role is determined by end-user satisfaction in the capabilities implemented.

PRINCIPAL ACCOUNTABILITIES

• Learn and maintain comprehensive understanding of business functions and related technologies such as .NET applications, web applications, Ektron, SharePoint, Enablon, ServiceNow, and other solutions as needed.
• Collaborate with business partners, product owners, global process teams, and team members to develop and validate business requirements for new functionality or enhancements.
• Assist global process teams to document and maintain business rules related to web applications, Ektron, SharePoint, Enablon, ServiceNow and other solutions as needed
• Drive consistency across platforms by ensuring that the business rules are consistently applied
• Document design specifications, configuration, and testing and training plans; share/validate them with IT and business users for review and sign-off; and oversee completion of same
• Recommend inventive and creative solutions to solve business problems
• Handle multiple project assignments simultaneously, if necessary
• Effectively communicate project and support work related status, including global knowledge sharing with peers and across IT

SCOPE AND IMPACT

The analyst will be responsible for producing global business requirements, resulting in process definitions, use cases, design documents, wireframes, user stories, testing documentation and other documents as necessary. The job will require the individual to gain a solid understanding of the technical team’s capabilities in .NET programming and other related web programming and technologies, and  have excellent people and communication skills.

Qualifications

Bachelor's degree in Communications, MIS, Computer Science, or equivalent experience

• 7+ years of working in IT, as a liaison between IT and the Business, or in a similar position.
• ServiceNow CSA (Certified System Administrator) required 
• ServiceNow CTA (Certified Technical Architect) preferred
• Prefer 2+ years working with ServiceNow flows, app engine, integration hub, enhancements, and defects or 5+ years administration in a similar SaaS platform
• Strong customer facing and customer service skills is a must

COMPETENCIES

• Strong analytical and problem solving skills
• Excellent oral and written communication and interpersonal skills required
• Strong organization and time management abilities.
• Ability to work flexible hours to meet department needs and timelines
• Ability to develop product requirements based on input gathered from a variety of sources, including analysis of results and feedback from the user community
• Ability to develop test conditions and expected results based on the application requirements
• Ability to review project deliverables for completeness and quality, and compliance with established project standards
• Ability to document and communicate progress against plans, ta