Director, Commercial Operations Project Management

Why Patients Need You 

At Pfizer, our mission is to inspire a best-in-class culture of continuous improvement and project management that empowers colleagues and enables simple, effective processes. Whether you are managing projects or liaising with others, your contribution in this team will help in making our work easier and faster so that we can deliver breakthroughs that change patients' lives. 

What You Will Achieve 

The Chief Marketing Office (CMO) serves our Commercial organization to provide best-in-class capabilities to deliver marketing excellence, to create competitive advantage and improve patient outcomes. 

The Commercial Operations Partner & PM Team is a team which is fully embedded within US Commercial and the CMO to drive transformational change and operational excellence both globally and in market to meet the ever-changing needs of our Commercial partners, HCPs, and Patients. It functions as a strategic marketing operations partner to the commercial teams. It consists of Operations Partners who act as the key operational interface to the Commercial teams and Commercial Offices, and Project Managers who oversee the execution of global and local priority commercial programs and projects.

As a director-level Global CMO Project Manager you will own the tactical management and pull-through of operational plans including planning, managing, governance and implementation. You will act as a key partner in driving the execution of high priority global transformational programs and projects, tracking and reporting identifying risks, and actively maintaining transparency of work, timelines, and deliverables across program stakeholder groups. 

Reporting into the Commercial Operations Project Manager Team Lead, you will be vocal, visible, and proactive.  You must be able to thrive in complex, unchartered territory and be a structured voice of discipline to enable development and deployment of operational solutions that meet the needs of the business.  Alongside a growth mindset, you possess excellent project management discipline and understanding, and are able to deploy Agile principles and methods to enable on-time, quality delivery of CMO and commercial initiatives.

Through your expertise and extensive knowledge, you will foster a culture that promotes innovation and thrives on doing better for patients and healthcare. 

Key Attributes: 

• Responsible for the development, leadership, and implementation of governance for global programs and solutions that support the business in the achievement of transformational and operational priorities.
• Accountable for ensuring agile program solutions’ governance; programs remain on schedule and core program participants are clear on required deliverables and roles/ accountabilities.
• Enables service innovations and operational models, related to Integrated Marketing, to be designed and institutionalized globally.

Job Description: 

• Leads and delivers project management in support of key and critical Commercial programs.
• Develops program roadmaps for initiatives, including brand/market priorities.
• Oversees, tracks, and governs team’s progress against operational priorities in support of Integrated Marketing and work with relevant partners (business, comms, training, digital)
• Identifies and tracks outcome based OKR/KPIs for the program.
• Supports the creation of program communication plans and materials.
• Identifies and applies opportunities for optimization through plans that accelerate performance, drive efficiencies and support simplicity goals.
• Delivers transformational, change and efficiency solutions in service of Commercial.
• Drives Commercial Operations partnerships to help business achieve prioritized goals while delivery exceptional customer service levels

Primary Points of Interaction:

• Reporting to the Commercial Operations Project Manager Team Lead
• Commercial and CMO Program Leads, Program Stakeholders and Sponsors
• Global Commercial Operations Partners and Market PMs
• Global & local enablement colleagues – e.g., in CMO and Digital
• CMO and Commercial Operations LT
• Key program stakeholders including CMF, senior Marketing and Sales leaders, Brand Marketers, Medical & other Pfizer colleagues as needed for project coordination and delivery

Qualifications:

• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop, and coach others, oversee, and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• BA Required; MBA or equivalent Master’s-level education a bonus.
• 10+ years of pharma and commercial experie