Senior Network Administrator (Onsite - FTL)

Job Description

*** This role will be initially onsite, then transition into a hybrid role ***

The Senior Network Administrator provides escalated end-user support and troubleshooting for the Network Administrators. This person is responsible for the day-to-day maintenance of the local area network hardware, O365, e-mail, firewall and network administration. This position works with the IT Director on the implementation of new technologies. They will play an important role in coordinating upgrade initiatives, including assisting the IT Director with facilitating activities such as upgrading systems with the latest versions of software, the rollout of new hardware, and training. By active and constant monitoring, the Senior Network Administrator will advise the IT Director of any threats or network maintenance needed.

The Network Administrator is responsible for the following but not limited to: 

• Establishes network specifications by conferring with Stakeholders in Germany
• Address outages immediately as they happen even if after hours support is required.
• Participate on the on-call rotation for emergency outages.
• Responsible for keeping network system up time greater than 95%
• Provide escalation support to IT Service Desk and Network Administrators.
• Responsible for creating and updating knowledge base documentation for the Team
• Analyzing workflow, access, information, and security requirements
• Designing router administration - including interface configuration and routing protocols.
• Continuously monitor & analyzes network performance issues including availability, utilization, throughput, latency, etc.
• planning and executing the selection, installation, configuration, and testing of all networking equipment
• responsible for the configuration, maintenance and updating for all firewalls
• Responds in a timely fashion to stakeholders’ needs, concerns and general systems issues.
• Provides first-line support for all software and network hardware.
• Setup users’ system access as needed
• Responsible for leading new branch openings, reopening, closures and relocations from an IT responsibility.
• Ensures equipment needed for any projects are ordered to meet critical deadlines
• Ensures all deadlines given by the business are met by collaborating with various departments to accomplish the business goals.
• Responsible for tracking and reporting network outages and critical system failures
• Reconciles user system access by providing weekly audit checks
• Manages technical resources working onsite, providing vendors with all the information needed to assist in supporting the network
• Diagnoses and resolves technical problems
• Prevent problem escalation and provides solution tracking.
• Secures network by developing network access, monitoring, control, and evaluation
• Responsible for maintaining documentation for network configuration, port configuration, policies/protocols, ISP information, topology, system mapping etc.
• Performs day-to-day maintenance of network servers (backups, administration, hardware maintenance).
• Maintains logs for software and firmware updates, service contracts, support contracts, and passwords
• Monitor and update antivirus software, review and remove threats when detected
• Trains, instructs, and educates individuals on the team
• Works with IT Director in designing technical systems and architecture.
• Handles multiple project responsibilities simultaneously
• Prioritize work and resolve technical emergencies as they may occur.
• Protects the organization by keeping information confidential
• Performs additional tasks as assigned by Director
• Must be able to effectively communicate both verbally and written
• Must be able to function under high stress situations

Qualifications

5-10 Years of experience in IT · Network Performance Tuning * LAN Knowledge * Network Design and Implementation * Strategic Planning * Strong Troubleshooting skills * Excellent Customer Service skills * Excellent written and verbal communication * Engaging Presentation Skills. * Project Management * Ability to Collaborate with different areas. * Experience with Change Management * Experience with Change Implementation Planning *ITIL

Preferred Specific Systems experience: MS AD, MS O365, FortiGate, Fortinet Switches, VLAN, Citrix, Cato, Ring Central, Barramundi Endpoint Security and Control, TeamViewer

Additional Information

Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

All your information will be kept confidential according to EEO guidelines.

About the department:
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