Patient Collection Representative

Description

 *in-office position 

Overall Responsibility: Position requires accurate and timely follow up on outstanding patient accounts. This individual needs to be knowledgeable in Insurance deductibles, coinsurance responsibility as well as CPT guidelines, modifiers and ICD 10 coding.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Able to communicate professionally, patiently with calm demeanor. 
• Able to diffuse situations      
• Review patient accounts for insurance payment and adjustment accuracy 
• Work with AR team to resolve insurance pending claims
• Submit patient balance statements to patients 
• Call patients and/or leave messages for patients regarding delinquent accounts
• Collect patient balances and/or work on payment arrangements with patients
• Complete payment entry in a timely and accurate manner including: 
  • Posting payments to practice management system with in 24 hours of collection
• Communicates with patients to resolve any concerns or questions regarding statement balances.
• Works with managers and staff to resolve account issues and questions 
• Review delinquent accounts with providers and managers to determine which accounts need to be submitted to outside collections
• Submit patient accounts to outside collections 
• Balances batches and runs transaction reports 
• Properly communicates and documents patient conversations in the practice management system 
• Update patient demographics in the practice management system
• Review accounts for patient credits and setup accounts eligible accounts for refund.
• Perform additional task assigned by supervisor

Requirements

Skills and Attributes

Ability to multi-task

Strong organizational skills

Self Starter

Education and/or Experience 

High school diploma or general education degree (GED); and twelve to eighteen months related experience and/or training; or equivalent combination of education and experience