Customer Service Agent

Company Description

Park 6 Logistic is a growing logistics and operations company committed to efficiency, precision, and continuous improvement. We support high-performing production environments by combining structured processes with a collaborative team culture. Our focus is on operational excellence, reliability, and long-term growth—for both our clients and our employees.

Job Description

We are seeking a Customer Service Agent who is professional, articulate, and solutions-oriented to join our team in Riverside, CA. This role plays a vital part in maintaining strong relationships with our clients by providing accurate information, resolving inquiries efficiently, and ensuring a consistently positive customer experience. The ideal candidate is detail-focused, dependable, and thrives in a structured, fast-paced environment.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone, email, and internal systems

• Provide clear, accurate, and timely information regarding services and processes

• Resolve customer concerns professionally while maintaining company standards

• Document interactions and update records with precision and confidentiality

• Collaborate with internal teams to ensure seamless service delivery

• Maintain a high level of professionalism in all customer communications

Qualifications

• Strong verbal and written communication skills

• Excellent problem-solving and organizational abilities

• Ability to manage multiple tasks with attention to detail

• Professional demeanor and customer-focused mindset

• Comfortable working in a team-oriented environment

• Basic computer proficiency and ability to learn internal systems

Additional Information

• Competitive salary ($45,000 – $49,000 annually)

• Growth and advancement opportunities within the company

• Supportive and professional work environment

• Skill development and ongoing training

• Stable full-time position with long-term potential