Bilingual Community Resource Educator

Job Summary:

About Extension: UW-Madison's Division of Extension serves the people and communities of Wisconsin by addressing local, statewide and national issues, improving lives through research-based education, fostering partnerships and action, and facilitating positive impacts.

About the Center for Patient Partnerships: CPP is an innovative interdisciplinary program housed in the Division of Extension. We do and teach health advocacy to transform healthcare to prioritize the well-being of patients, families, and communities. Our staff is creative, collaborative, and dedicated to making health care work for each and all. In addition to our teaching, we research patients' diverse lived experiences and enhance the capacity of patients to influence health policy and health care systems. Our model prioritizes systems change to prevent future barriers for patients and communities.

About this position: The Bilingual Community Resource Educator (CRE) supports the service-learning experience in our Community Resource Navigator Program (CRNP), providing education, supervision, and support to students as they work alongside Spanish- and English-speaking patients with health-harming social needs. They work in a team with the Program Coordinator who leads the classroom ('learning') aspects of CRNP, other CREs, and others. This Bilingual CRE role includes monitoring day-to-day 'service' operations, including supporting program operations at various sites, supervising student work with clients, and trainings on health-related topics. Examples of duties include:
- Orient the students to the Resource Navigator Program, the screening process, and client documentation and communication
- Train students on conducting intakes, sharing resources, client follow-up, etc.
- Review all student communication and documentation
- Provide occasional instruction on navigating community resources in Legal Studies course, LS 473-Impacts of Social and Legal Issues on Health
- Regularly meet with student navigators about their casework; provide feedback and support as needed
- Maintain regular updates of program resource referrals and communicate relevant updates to students
- Manage ongoing navigator shifts
- Provide necessary follow-up and support to complex cases and any case during student breaks and transitions
- Foster partnerships and referral pathways with health, legal, and social service professionals in Dane County

The Bilingual CRE will be responsible for ensuring consistent and quality client services are provided and, when necessary, will provide resource navigation support. The Bilingual CRE will also facilitate outreach activities in English and Spanish to ensure our services are accessible, culturally responsive, and meet our community's needs. The ideal candidate will have experience in cultural humility and work for social-justice oriented non-profits. We are looking for candidates who share our commitment to promoting inclusion and ensuring that all people have a voice.

The Division of Extension has a deep and profound commitment to diversity, inclusion, and equity, believing that these values are foundational elements to eliminate disparities and expanding access for all. As Extension, we acknowledge the need for strategic and coordinated actions that help us form a more equitable, anti-racist, non-biased, and inclusive organization. (https://blogs.extension.wisc.edu/oaic/call-to-action/) As such, all Extension employees are expected to foster and promote the values of diversity and inclusion.

Responsibilities:

Delivers and assists with planning outreach program activities, strengthens partnerships, ensures adherence to policy, and assists with program administration to promote stable and productive relationships between the university and local community. Strives to expand and ensure access to programs, facilities, and educational services to diverse audiences. May assist with tracking and managing the outreach program budget.

• 10% Identifies, promotes, and maintains external partnerships to support the outreach program
• 10% Schedules and secures resources and communicates logistics in support of an outreach program
• 5% Delivers outreach program content and materials to community members
• 10% Researches, develops, and facilitates outreach program content and materials
• 5% Develops and evaluates curriculum and programs and provides recommendations for improvement
• 40% Leads the implementation of programs, policies, and procedures through oversight of day-to-day activities for program staff and student and community volunteers
• 10% Works as part of a team to supervise and train our service-learning program students
• 5% Teaches and/or supports educational programing (in Spanish and Englis