Sr. Business Architecture Manager (100% Remote)

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.
ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.

The kind of people we look for:
• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.


Position Summary:
The Sr. Business Architecture Manager will play a dual role as a hands-on architect and Peopleleader. This role will directly manage a team of Process / Business Architecture resources, while also actively contributing hands-on to solution design, capability mapping, process flows, and architecture deliverables. The Business Architect will work closely with senior business and technology stakeholders to shape business capability roadmaps, define target operating models, and ensure alignment between strategy and execution.This role applies deep expertise in business architecture with the ability to drive measurable outcomes, foster adoption, and influence across the enterprise.
This is a Remote/Work from Home position reporting to the Sr. Director of Enterprise Architecture.

What you will do:
Leadership & Team Management
• Lead key analysis and optimization efforts to define current/futurestates and enhance efficiency and customer experience.
• Manage, coach, and develop a team of Business / Process Architects.
• Assign priorities, review of deliverables, and ensure architectural quality, consistency, and strategic alignment.
• Collaborate with enterprise and solution architects to integrate business architecture into enterprise-wide strategies.
Hands-On Architecture Work
• Create and maintain business architecture artifacts such as capability maps, value stream design, process modeling, and operating models.
• Partner with solutions and technical architects to ensure seamless integration between business and technology solutions.
• Identify and eliminate redundancies to streamline processes and improve cross domain efficiency.
AI Innovation
• Architect and orchestrate business capabilities that integrate intelligent automation, generative AI, and decision intelligence to optimize end-to-end business workflows.
• Define target state architectures that fuse business process models with cognitive and autonomous system layers, ensuring alignment between enterprise strategy and AI innovation.
Business Strategy & Alignment
• Translate business strategy into actionable capabilities and operating models.
• Align architecture initiatives with enterprise transformation and digital modernization goals.
• Partner with business leaders to ensure architecture initiatives support measurable business outcomes such as revenue growth, customer satisfaction, and operational efficiency.
Stakeholder Engagement
• Engage stakeholders through workshops and presentations to drive alignment and adoption.
• Support change management by ensuring stakeholders understand, embrace, and adopt target operating models.
• Clearly communicate architectural insights, trade-offs, and recommendations in business-friendly terms.
Innovation & Digital Enablement
• Promote innovation by evaluating emerging trends and recommend pilot initiatives that enhance customer experience and operational performance.
• Partnering with data and digital teams to ensure business architecture supports analytics, AI/ML, and integration strategies.

Qualifications: