Junior IT Support Engineer

<div class="content-intro"><p><strong>Apiphani </strong>is a technology-enabled managed services company dedicated to redefining what it means to support mission-critical enterprise workloads. We’re a small but rapidly growing company, which means there’s lots of room for growth and learning opportunities abound! </p> <p><strong>Apiphani </strong>is dedicated to creating a diverse and inclusive work environment for all as a fundamental component of our business. Diversity and inclusion are the bedrock of creativity and innovation. Without diversity of experience and thought, we would fail to progress as a company and as a team. <strong>Apiphani</strong> strives to foster an environment of belonging, where every employee feels respected, valued, and empowered.  We embrace the unique experiences, perspective, and cultural background, which only <u>you</u> can bring to the table.  </p></div><p> </p> <p><strong>This is an on-site position in the Netherlands</strong></p> <p> </p> <p>The Junior IT Support Engineer is responsible for providing first-line and second-line IT support for global end-user devices and network systems. The role ensures stable, secure, and efficient IT operations by resolving incidents, supporting infrastructure, and contributing to continuous improvement of IT services.</p> <p> </p> <ol> <li><strong> Primary Responsibilities</strong></li> </ol> <ul> <li>Provide timely and effective IT support to end users across multiple locations</li> <li>Manage and resolve incidents, ensuring accurate documentation and escalation where required</li> <li>Support the deployment, configuration, and maintenance of endpoint devices and IT infrastructure</li> <li>Maintain and support core IT systems, networks, and security solutions</li> <li>Contribute to IT service improvements and infrastructure optimization</li> <li>Ensure adherence to IT processes, procedures, and security standards</li> <li>Collaborate with internal teams and external partners to ensure service continuity</li> </ul> <ol> <li><strong> Specific Tasks</strong></li> </ol> <ul> <li>Respond to support queues and document incidents in line with ITIL processes</li> <li>Troubleshoot hardware, software, and network-related issues and provide effective solutions</li> <li>Escalate unresolved issues to senior IT teams and external vendors where necessary</li> <li>Configure, image, and deploy laptops and desktops</li> <li>Administer Active Directory (user management, security gro