Director, Operations (Healthcare/Pharmacy)

<p><strong>Job Summary:</strong></p> <p><strong>This role is a leadership role overseeing 3 hospital partnerships in the New York City region. You will have ownership of the P&amp;L, own strategic growth initiatives, client relationships with leadership at the client site as well as people leadership over a large team. The role is hybrid onsite 2-3x a week in the Bronx or Manhattan offices.&nbsp;</strong></p> <p><strong>About Us&nbsp;</strong>-&nbsp;Backed by Sycamore Partners, Shields Health Solutions is the&nbsp;leading specialty pharmacy platform&nbsp;partnering with health systems to build and scale integrated pharmacy programs.&nbsp;By embedding clinical teams and leveraging a data-driven model, Shields helps providers&nbsp;expand access to complex therapies, improve patient outcomes, and unlock meaningful new revenue streams.&nbsp;With a national footprint spanning&nbsp;80+ health systems and 1,000+ care sites, Shields operates at the center of care delivery—bringing a&nbsp;patient-first, operator-led approach&nbsp;to one of healthcare’s fastest-growing segments.</p> <p><strong>About the Role -</strong>&nbsp;We’re seeking a high-impact&nbsp;Director of Operations&nbsp;to lead and scale specialty pharmacy programs within leading health system partners. This is a&nbsp;P&amp;L-owning, operator role&nbsp;at the intersection of healthcare delivery, strategy, and growth—ideal for candidates with&nbsp;consulting, private equity, or investment banking backgrounds&nbsp;who want to drive tangible outcomes.</p> <p>You will serve as the&nbsp;strategic and operational leader&nbsp;across partner sites—owning performance, developing growth initiatives, and ensuring best-in-class patient care across complex clinical environments.</p> <p><strong>What You’ll Own</strong></p> <ul> <li>Full P&amp;L ownership&nbsp;across assigned health system partnerships</li> <li>Lead&nbsp;day-to-day operations, including oversight of in-clinic pharmacy liaison teams across multiple specialties (e.g., oncology, rheumatology, transplant)</li> <li>Drive&nbsp;strategic growth initiatives—identify opportunities, build business cases, and execute in partnership with health system leadership</li> <li>Act as a&nbsp;trusted advisor to hospital executives, influencing decisions at the VP level and above</li> <li>Ensure delivery of&nbsp;exceptional patient outcomes, access, and satisfaction&nbsp;across the specialty pharmacy continuum</li> <li>Build and execute&nbsp;account plans&nbsp;to expand and optimize partner performance</li> <li>Lead&nbsp;cross-functional collaboration&nbsp;across clinical, pharmacy, and corporate teams to improve workfl