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e-Commerce Customer Service (ZR_19384_JOB)
BruntWorkUKRemotefull_timeVerifiedPosted 23 Jan 2025
About the role
This is a remote position.
Schedule:• Permanent work from home
• Fixed Schedule: Monday-Friday • 9am-4pm AEST timezone (7hrs a day, 35 hrs per week)
• Client Timezone: AEST
Overview
Join the team as an eCommerce Customer Service Representative and become the friendly voice that ensures customer satisfaction!
This is a wonderful opportunity to utilize your skills in providing exceptional customer service, resolving inquiries, and going the extra mile to create positive experiences for our online customers.
Responsibilities:
• Address customer questions, concerns and complaints via email and chat regarding our products and brand promptly and professionally.
• Provide assistance with order inquiries and returns, ensuring a positive customer experience.
• Resolve customer issues and escalate when necessary to the Assistant Brand Manager and warehouse.
• Process returns and refunds using Shopify accurately and efficiently.
• Offer product information to customers when needed, assisting them in making informed purchasing decisions.
Requirements
• At least 3 year’s experience in customer service in an eCommerce environment, or an inventory-related industry, preferably beauty• Outstanding written and verbal communication skills
• Must have experience in Shopify
• Quick learner with the ability to absorb information about our brand’s products
• Detailed-oriented with a focus on accuracy and attention to detail in customer interactions
• Ability to follow procedure and instructions as directed by Assistant Brand Manager
• Proactive and resourceful, taking the initiative to resolve customer inquiries and issues
• Strong organizational skills
• Strong computer skills in Google and Microsoft Office applications with the ability to learn new applications quickly
• Must be willing to work outside Philippine standard working hours
Software Experience
• Shopify - essential
• Google - essential
• Microsoft Office Suite - essential
• Extensive (or equivalent warehouse management system) – preferable
Benefits
- HMO coverage
- Permanent work-from-home
- Immediate hiring
- Steady freelance job
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