Claims Coordinator

Who We Are

OrthoFi is an innovative, tech-enabled solution that helps Orthodontists start more patients and give them more time to provide great quality care. With the recent acquisition of OrthoBanc, OrthoFi is now the US orthodontic industry leader in practice financial management, working with over 2,000 practices in the US. Collectively with OrthoBanc, OrthoFi has helped over 3.2 million patients access quality, affordable Orthodontic care. Our combination of cutting-edge Patient Acquisition software and robust Revenue Cycle Management solutions helps practices grow by over 13% YOY and manages patient and insurance billing and collections with exceptional collection results that exceed industry standards. The company has about 300 employees, with offices in Denver CO and Chattanooga TN.

In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We’re looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. Our team enjoys the opportunity to impact people’s lives and help to create more smiles every day.

Our purpose is to radically improve the way patients access and pay for quality elective care. Diversity, equity, and inclusion (DEI) ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all.

By focusing on DEI, we are working towards our mission of connecting more patients with quality orthodontic and dental care and helping make treatment accessible to over 1 million patients a year by 2025. Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially “seek diversity,” and “do what’s right.”"

Roles based outside of our Denver office can sit in any of the following states: Colorado, Florida, Georgia, Louisiana, North Carolina, Ohio, Tennessee, and Texas. Please only apply if you can live and work full-time in one of the states listed above.

How you impact patients and practices

As a Claims Coordinator you will be taking your skills, knowledge, and experience within the dental, orthodontic, or revenue cycle industry to create a superior experience for our patients and practices.  You will submit claims, work denials and escalations, locate missing payments and execute contracted adjustments.  This role will give you the opportunity to learn and execute as a Full Stack Claims expert for our Claims Department.

Within 1 Month You Will

• Go through OrthoFi Training and get to know the company from a high level view.
• Attend claims training to get to know what you’ll be doing on a day to day basis.
• Get to know our internal system as well as tools like GSuite, Slack, Jira, and PureCloud.
• Learn the basic questions to ask yourself when researching a claim.
• Be provided a step up plan to increase your work efficiently and effectively.
• Have lots of questions and a great team of experienced coordinators to help you out!

Within 2 Months You Will

• Work with other departments within the claims team to better understand your job on a day to day basis.
• Interact with our QA department to understand your progress so far.
• Become more familiar with the practices you work with on a daily basis by reaching out to them directly with messages and having them reach out to you through Jira and/or slack communication.
• Met with your lead for a bi-weekly 1:1 to go over your progress.
• Have fewer questions and a great team of experienced coordinators to help you out!

Within 3 Months You Will

• Be a Claims expert!
• Maintain a high QA score as well as exceeding daily output expectations. 
• Bring challenges and successes to weekly meetings with other departments.
• Have a few questions, with a great team of experienced coordinators to help you out and also answer any questions from anyone within their first 30 days!

How you impact patients and practices

Responsibilities include but are not limited to the following: