Customer Support Specialist

Hey there!  Are you a Customer Support Specialist ready to take on a new challenge?

Keep is the fastest-growing Canadian fintech startup ever. We built the first cross-border bank that offers Canadian businesses credit cards, deposit accounts, currency conversions, and revenue financing at no cost.

We are a team of seasoned global startup veterans with previous exits that are building Keep to be the next generational banking institution of Canada.

We have raised millions from the top VCs in fintech and are now scaling.

As a Customer Support Specialist @ Keep you will…

• Respond to customer inquiries via email, chat, and phone

• Resolve customer issues in a timely and effective manner

• Provide product support and training to customers

• Work closely with other teams to ensure customer satisfaction

• Identify and escalate technical issues to the appropriate teams

• Continuously improve customer support processes and procedures

Who you are?

• 1-2 years of experience in customer support in a fintech or startup environment

• Excellent communication skills, both written and verbal

• Strong problem-solving skills and ability to work independently

• Experience with CRM systems and support tools

• Detail-oriented with a focus on delivering high-quality work

• Passion for fintech and the financial industry

Why joining Keep?

• Work with a talented and passionate team that values innovation and collaboration

• Opportunity to work on cutting-edge technology and contribute to the growth of a dynamic startup

• Fast-paced and challenging environment that encourages creativity and experimentation

• Chance to make a real impact on the company's success and shape the future of the industry

• Competitive salary and benefits package that includes equity, unlimited PTO, WFH support, and more.

• Supportive and inclusive company culture that values diversity and promotes work-life balance.

What type of people are we looking for?

Transparent communicators -- If you say you will do something, do it. If you’re having trouble, let someone know. We can’t all be everywhere at once, so we rely on each other to flag issues and raise concerns where needed.

Comfortable in a fast-paced setting -- You'll need to be comfortable working in a fast-changing environment with incomplete information. We're a young, agile company.

No egos -- Everybody gets their hands dirty and jumps in where needed.

Self-directed -- We are a globally remote company. We don’t like micromanaging because it doesn’t work and we believe in trusting people to get their work done.

Benefits:

• Competitive salary and equity package

• Unlimited PTO

• WFH Bonus & Support

• Remote work

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you're passionate about building great products and want to work in a fast-paced startup environment, we'd love to hear from you!

Apply now and let's build something amazing together.