Sr. Program Specialist, Contingent Labor

Get to know The Pokémon Company International

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world. 

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

• Job Title: Sr. Program Specialist, Contingent Labor
• Job Summary: The Program Specialist, Contingent Labor will oversee the end-to-end process lifecycle, daily operations, and customer experience for the Contingent Labor program function. The focus of this position will be on providing centralized coordination, consultation, customer service, and process optimization to hiring managers to enable efficient and effective workflows. The Sr. Program Specialist, Contingent Labor will drive the design, development, implementation, and continuous process improvement of complex core program infrastructure in partnership with key stakeholders across the organization.

What you’ll do 

Program Management:

• Lead requirements gathering, discovery, design, and implementation of Contingent Labor operating model
• Lead and facilitate cross-functional workgroups and partner with Legal, Procurement, IT, People Team, and other stakeholders to develop and implement operational processes
• Design, develop, and implement processes, resources, and policies
• Provide consultation to stakeholders; research, analyze and synthesize options; summarize recommendations; and facilitate decision support processes
• Manage portfolio of active vendor partners and facilitate productive partnership and effective recruitment processes
• Support vendor research and selection process as needed
• Serve as centralized point of contact, expert internal resource, and customer service liaison
• Lead and/or support projects in support of organizational goals including development of workback schedules, convening stakeholders, outlining tasks, and driving visibility and accountability to project progress and milestones

Risk Management and Governance:

• Ensure compliance and alignment with regulatory requirements, industry best practices, and organizational policies/practices
• Evaluate project/program risks and dependencies, conduct and facilitate risk assessments, communicate risks to management, and provide recommendations for risk mitigation
• Design, develop, and implement reporting and metrics to enable visibility, insights, and decision support

Agency Recruitment Lifecycle Management:

• Provide expert consultation to hiring managers on contingent workforce solutions/options
• Support agency requisition requirement gathering, position scoping, and creation of new requisitions
• Oversee, facilitate, and support end-to-end recruitment lifecycle for contingent labor including intake calls with agencies, interview scheduling, process support for hiring managers, contingent worker selection process, vendor rate negotiation, facilitating timelines/expectations, supporting contingent worker onboarding, temp assignment extensions, offboarding, and conversion processes
• Advocate for user experience, operational excellence, and governance and bring visibility to customer needs and business needs in support of project/program goals

What you’ll bring

• Eight (8)+years of relevant HR Recruitment and Program Management professional experience
• Direct experience as a full lifecycle recruiter or agency recruiter
• Advanced knowledge of core HR operational business processes
• Expert level vendor management skills
• Expert program management/project management skills
• Effective time management, prioritization, delegation, and organization skills, including demonstrated ability to meet deadlines and manage multiple concurrent projects.
• Experience with working cross-functionally in a highly complex, matrixed environment to drive busi