Leasing Hub Team Leader - Dallas, TX

Intro

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

Job Overview

As a Leasing Hub Team Leader, you assist the Leasing Hub Manager with maintaining and building the team. The Leasing Hub team is dedicated to enhancing Cortland’s customer experience, generating new leads, and directing leads to our community teams.

Roles You Will Play

The Player Coach

• Assist the Leasing Hub Manager with various projects, weekly huddle preparations, product knowledge upkeep, and onsite communications as needed
• Prepare coaching reports for all upcoming associate one-on-ones by pulling together recent Funnel prospect communications for review, relevant DOMO data, and tailored feedback
• Partner with Leasing Hub Manager to provide on-the-spot coaching and guidance to the Leasing Hub team, answer questions, assist with difficult engagements, and coordinate with onsite teams
• Help the Leasing Hub Manager in maintaining and updating various sales and Hub operation protocols to ensure smooth operations within the team and in partnership with the communities
• Manage leads and step in to grab occasional weekend shifts if team coverage falls below a critical mass

The Organizer

• Manage daily scheduling adjustments to ensure appropriate queue coverage by coordinating phone breaks and lunch breaks in accordance with traffic fluctuations and associate absences
• Performance monitoring of the team’s daily lead management activity via Funnel guest card/call reviews, build/catalogue training libraries of both good and bad communications, and track each associates’ strengths and opportunities over time
• Coordinate additional scheduling matters regarding absences, part-time associate changes, weekly flex days/weekend schedules, and community visits
• Conduct onboarding for all new leasing hub associates, including systems setup, instructional training, shadowing, community visit coordination, and general guidance

 

The Impact You Can Make

• The guidance, training, and support you provide to the Leasing Hub team is unparalleled!
• Thanks to your leadership and organizational skills, the team is enhancing Cortland’s prospect experience.
• Your crystal-clear communication allows you to excel as a coach and team-player.

 

Building Blocks of Success

 

• Strong 2+ years of experience in property management or similar industry
• High school diploma or equivalent required; 4-year college degree in related field preferred

• Solid communication skills that allow you to connect easily with diverse groups of people
• Stellar track record of leasing or sales experience
• Solid attention to detail
• Strong time management and organizational skills
• Resourceful problem solving
• Enthusiastic and professional customer service
• Proficient in Microsoft Office Suite

Outro

We create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

 

 

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email