Senior Strategy and Business Operations Manager

About the team

The Agent Software and Advertising organization at Zillow Group is at the forefront of technology for the real estate industry. We develop cutting-edge software, marketing, and media solutions that power real estate transactions and support professionals including Brokers, Agents, and Photographers across the United States. Our industry marketing products and software tools are designed to enhance efficiency for all users, helping agents and photographers stand out in a competitive market while making the home buying and selling process truly enjoyable for consumers.

Within this dynamic organization, the Business Strategy and Operations team plays a crucial role in driving our success. We’re seeking a talented individual to join our team and drive reporting, analytics, insights, and strategic initiatives for our Media, Marketing, and Listings offerings. As a member of the team, you’ll be at the intersection of technology, data, and real estate—generating the analytical insights that power business decisions and optimize our products and services.

Our team embodies Zillow’s core values and plays a substantial role in the organization’s success. By joining us, you’ll be part of a dynamic group that’s shaping the future of real estate technology and making a significant impact in the market.

About the role

As a Senior Strategy & Business Operations Manager, you will serve as the primary analyst and business intelligence owner for our Listings, Marketing, and Media products—combining deep technical skill with strong business judgment to turn complex data into clear, actionable insight. You will work closely with Strategy, Go-To-Market, Product, Data Science, Finance, and Marketing teams to understand business performance, unpack drivers and optimization levers, and inform the decisions that shape our business. Specifically, you will:

• Own the end-to-end performance reporting framework, defining and maintaining the metrics that tracks business health and progress against goals

• Build, maintain, evolve, and shape dashboards and reporting infrastructure, ensuring stakeholders have accurate, timely visibility into key performance indicators, and proactively identifying and raising risks and opportunities in the business

• Design and execute ad-hoc analyses to answer critical business questions—diagnosing performance anomalies, surfacing underlying drivers, sizing opportunities, and stress-testing assumptions

• Build and maintain business performance forecasts, translating leading indicators and historical trends into forward-looking projections that support planning and forecasting processes

• Synthesize complex quantitative findings into clear, executive-ready narratives that drive alignment and decisions across cross-functional stakeholders

• Partner closely with Data Engineering, Data Science, and Product Analytics teams to ensure data infrastructure, definitions, and pipelines support the team’s analytical needs

• Identify gaps in current measurement approaches and proactively develop new frameworks to track emerging products and initiatives

• Orchestrate collaboration across Product, Data Science/Data Engineering, Finance, Marketing, Sales, and Customer Experience teams to ensure data and insights are connected to strategy and execution

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $127,100.00 - $203,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $120,700.00 - $192,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

Technically Strong & Self-Sufficient

• Seasoned SQ