Program Manager 1, Learning & Development

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for maintaining learning and development assets and programs within the specified portfolio, ensuring assets and learning journeys contain accurate information and are delivered in a way that is compelling for the learner to increase comprehension and skill application. In support of this goal, often leads meetings and communicates insights across the organization. In addition to maintaining assets, supports large design efforts by acting as a project manager for new content requests. Also, curates learning experiences in conjunction with their engagement partner to support unique business needs. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

Core Responsibilities:

• Schedule, track, and execute updates to learning content and programs based on pre-determined maintenance schedule criteria and business requested needs.

• Author copy aligned to messaging/source content for internal and external audiences based on pre-determined rubric, ensuring content is accurate and leverages a variety of modalities to keep learners interested.

• Ability to edit assets from authoring tools including Articulate Storyline/Rise files, Camtasia, WalkMe, and Microsoft 365.

• Partner with Design team on standards, best practices, shared creative assets and overall alignment.

• Drive product enhancements that align with goals, business metrics, and key skills.

• Coordinate meetings and communications to support maintenance efforts, for example, collecting feedback from subject matter experts on what needs to change or gathering feedback on updated assets before launch.

• Project manage large design efforts, including crafting product vision(s) and milestones, communicating updates, roadblocks, and needs to come in on time and under budget.

• Curate customized learning experiences in concert with Engagement partner.

• Keep current in the space of learning and development modalities, instructional design techniques, and project management.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business, Business Sales, Communication, Customer Experience (CX), Learning and Development (L&D), Prioritization, Teamwork

Compensation

National Pay Range: $64,738.10 USD-$151,729.91 USD Illinois Pay Range: $68,784.23 USD - $133,522.32 USD Colora